This is an exciting opportunity to join our team as a Band 4 Community Mental Health Support Worker.
The Integrated Response Hub has been developed to improve access to mental health provision countywide across a range of statutory and third sector organisations. It continues the development of a responsive mental health pathway that seeks to allow the provision of self-referral for mental health advice and support at any point in a service user’s journey.
The Band 4 will work with service users as a team, focusing on the expressed needs of the service user and providing support to promote the individuals’ independence and recovery. They will support the service user in recovery by achieving their goals/needs through implementing and evaluating individual support plans.
Staff will be available to provide one-to-one contact with service users and have skills around counselling therapies and brief solution-focused therapy that will allow them to support the formulation and implementation of plans in order to manage specific crises, enabling the service user to return to the community as soon as possible.
Key Responsibilities:
1. To liaise and communicate effectively with statutory and non-statutory mental health agencies regarding the identification of individuals with mental health needs.
2. To maintain protocols for effective communication between both local mental health services, third sector partners, and other interested organisations.
3. To support colleagues in specialised risk and mental health assessments of individuals engaged with the crisis care pathway to inform recommendations for their care/treatment.
4. To promote and develop effective working relationships with key agencies.
5. To work effectively in a range of community-based settings.
6. To follow a Trauma Informed approach and to be a Champion of this approach within NHFT.
7. To support colleagues as a focal point for the identification and planning of aftercare for individuals within the Crisis Care Pathway.
8. To improve the experience of patients with mental health illnesses who require support from the crisis care pathway.
9. To provide perspective to multi-disciplinary team members regarding assessment, intervention, management, and safety planning.
10. To provide a service to the Crisis Care Pathway countywide.
11. To contribute to support, training, and skill development for individuals and groups in mental health awareness.
12. To offer education, opportunistically to individuals and Carers in order to improve their knowledge and skills of mental health, and reduce the stigma of mental health.
13. To participate in a comprehensive biopsychosocial assessment process and be part of developments that move towards a need-based response system that seeks to build on the Hope, Control, and Opportunity of service users and Carers.
14. To support with the formulation and implementation of appropriate care plans/packages of care for the individual prior to their discharge to ensure that their mental health care is seamless throughout the care pathway.
15. To promote co-production with the Service User and Carers in all processes and interventions throughout the services within the pathway.
16. To ensure at all times that service users are involved in the Biopsychosocial assessment process, to ensure that all care pathways are individualised in their form.
17. To work in collaboration with acute hospitals, external mental health agencies, and Police in order to address mental health needs of the individual.
18. To work collaboratively with colleagues throughout the crisis care pathway and the wider Specialty Services.
19. To support others in the pathway.
This role requires high-level interpersonal skills and experience of working with individuals who are in crisis as well as a sound knowledge of existing Community resources. Safety planning and practical support to service users and the support to their Carers is critical within this role.
There will be an expectation that out of hours support will be provided within this role, and that the post holder will be able to provide cover for the service Countywide, working on a shift pattern across a 24/7 basis.
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