Fleet and Driver Management
- Allocating 100% of the daily plan to drivers and loads.
- Updating and executing the daily plan, including system updates.
- Maximizing drivers' working hours in line with Tachograph and WTD regulations.
- Determining the number of vehicles needed for shipments.
- Communicating unavoidable issues or failures to relevant customers, including after-hours updates.
- Proactively managing the fleet, including replanning in response to issues with loads or drivers.
- Briefing and debriefing drivers on daily plans.
- Collaborating with driver debrief administrators for seamless operations.
- Ensuring thorough handovers to the next shift’s transport operators.
- Participating in daily operational meetings to provide timely updates on plans.
- Working closely with planners to meet customer requirements.
- Calculating delivery costs and monitoring daily revenue.
- Reviewing load plans and developing contingency strategies when necessary.
- Recording all job movements in relevant systems.
- Reporting concerns to the Head of Transport.
- Collaborating with other transport operators across shifts.
- Addressing delivery concerns with other teams and proposing solutions.
Systems Management
- Input driver and vehicle information into Road Runner for the upcoming 24 hours.
- Update Road Runner with real-time load information during driver debriefs.
- Monitor the warehouse management system to anticipate potential load issues.
Cost Control
- Aim to minimize overtime, overnight stays, and demurrage while reducing agency labor through effective planning.
Customer Service
- Handle phone inquiries professionally, addressing field and customer questions.
- Communicate with drivers to understand their challenges and offer planning resolutions.
- Maintain a professional demeanor as a representative of Knowles Logistics.
Team Collaboration
- Foster a collaborative environment by demonstrating positive behaviors towards all team members.
- Uphold standards of health, safety, hygiene, and security in the workplace.
- Engage in open discussions with colleagues to facilitate necessary changes.
- Exhibit flexibility in shift patterns to support team needs.
- Maintain professionalism while collaborating with colleagues across departments.
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