Job Title: IT Service Desk Analyst Location: Bristol, United Kingdom (Predominantly remote) Day Rate: £170 (Inside IR35) Start Date: 06/01/2025 Job Type: Ad-Hoc Contract I am looking to speak with experienced IT Services Desk Analysts that are open to long term ad-hoc contract work. This is an ideal role for professionals looking for flexible work arrangements while continuing to apply their technical expertise in IT support. Job Responsibilities/Objectives Provide first-line support for IT-related issues via phone, email, and ticketing system, ensuring a customer-first approach. Diagnose and resolve hardware, software, and network issues, escalating unresolved cases to appropriate technical teams. Manage service requests such as hardware orders, account management, and access permissions in accordance with SLAs. Maintain high levels of user satisfaction by offering clear guidance and follow-up until issues are fully resolved. Assist with the installation, configuration, and maintenance of desktop, laptop, and mobile devices. Document troubleshooting steps, solutions, and contribute to the knowledge base and support documentation. Ensure compliance with security standards and assist in the enforcement of IT policies. Collaborate with IT teams to resolve complex issues and contribute to service improvement initiatives. Meet or exceed performance targets relating to SLAs and KPIs. Required Skills/Experience The ideal candidate will have the following: Strong customer service orientation with excellent communication skills. Solid understanding of IT systems, desktop, and mobile device support. Proficiency in ticketing systems (e.g., ITSM) and handling incidents through to resolution. Knowledge of IT security policies and compliance. Ability to identify recurring issues and suggest improvements. Performance Metrics: Timely issue resolution and adherence to SLAs. High levels of user satisfaction and service delivery standards. Continuous improvement in service desk processes and performance. If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.