We are looking for our new Project Logistics - Customer Excellence Specialist based in our Aberdeen's office Your Role The main role is to achieve the highest customer service quality and profitability goals through the management of the supporting workstreams within the team. Your Responsibilities Project Logistics P&L management, meeting NPII targets and maintaining financial reporting as required Providing leadership and guidance to the operational management team Ensure the highest customer service quality is given at all times Ensure operational efficiencies and continuous improvements Ensuring the required staff levels are maintained based on the business and financial requirements Provide the strategy and a clear plan for strategy deployment to the operational management team for execution Maintain relationships with your internal business partners (e.g. HR, finance, BU products, etc.) Successfully onboard new business ensuring that the client's requirements are met and that profitability is achieved Your Skills and Experiences You have a successful proven experience in the freight forwarding industry, ideally around road transportation You have advanced knowledge on industry specific guidelines and adherence to regulatory requirements is welcome You know how to use the Microsoft Office Suite You have good communication skills to work with internal and external stakeholders You are a problem-solver and can work under pressure Good Reasons to Join If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory KuehneNagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation. About KuehneNagel With over 80.000 employees at some 1,300 locations in over 100 countries, the KuehneNagel Group is one of the world’s leading logistics companies. As an employer, KuehneNagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to KuehneNagel and look forward to receiving your application. CONTACT Marise Alounladeth 49 (0)30 4036371310