Customer Service Supervisor
Location: Eastbourne BN23
Salary: £28,600 per year
Job Type: Full-time
Ross Care is a rapidly growing leader in Healthcare Services and equipment. Our Wheelchair Services division, based in Eastbourne, is a crucial part of our operations. We work closely with NHS and Social Care Organisations to provide a comprehensive wheelchair service that reduces costs, improves quality, and enhances the patient experience.
Role Overview:
We are seeking a Customer Service Supervisor to join our team. In this role, you will:
* Lead, coach, mentor, and motivate the customer service team.
* Ensure all orders are processed efficiently and accurately.
* Analyse orders to confirm they are processed within the contracted time frames.
* Handle sensitive telephone calls that require senior intervention.
* Ensure all queries from prescribers, service users, and staff are addressed efficiently and courteously.
* Support the team with complaints, investigations, and reporting back to prescribers.
* Regularly review and progress jobs marked as Open or On Hold, and delegate tasks to the team.
About You:
* Proven experience in coaching, delegating, and managing performance.
* Relevant telephone-based customer service experience.
* Excellent communication skills, both written and verbal.
* Ability to work independently and as part of a team.
* Strong organisational skills.
* Competent in Microsoft Office and able to learn new systems.
What We Offer:
* Annual salary of £28 600 year
* Monday to Friday, 8:00 am - 5:00 pm.
* 33 days holiday (including bank holidays)
* Company Pension Scheme.
* Life Assurance.
At Ross Care, we aim to be the leading provider in the wheelchair sector. We welcome applications from all sections of the community.
INDLS