Job Title: Group After Sales Director
Location: Caribbean
Industry: Multinational Automotive Group
Reports To: Chief Executive Officer (CEO)
Note: This is a full time post in the Caribbean (Not Hybrid)
Open to Caricom candidates and global candidates where full relocation and housing will be provided.
Job Summary:
The Group After Sales Director will be responsible for overseeing and optimizing after-sales operations across multiple locations within the Caribbean, Central and South America. This role requires strategic leadership to enhance customer satisfaction, improve service efficiency, and drive revenue growth in after-sales services, including vehicle maintenance, parts distribution, and customer support.
Key Responsibilities:
* Develop and implement after-sales strategies to enhance customer experience and business profitability.
* Oversee service, warranty, and parts operations across multiple territories, ensuring high performance and operational excellence.
* Establish and maintain service quality standards to align with global best practices.
* Drive continuous improvement in service delivery, parts availability, and customer retention.
* Manage relationships with key stakeholders, including manufacturers, dealers, and suppliers.
* Analyze market trends, customer feedback, and operational data to optimize service offerings.
* Lead and develop a team of after-sales managers and technical specialists to achieve performance targets.
* Ensure compliance with regional and international automotive regulations and standards.
* Monitor financial performance, control operational costs, and develop strategies to enhance profitability.
* Implement digital and technological advancements to modernize after-sales operations.
Qualifications & Experience:
* Bachelor’s or Master’s degree in Business Administration, Automotive Engineering, or a related field.
* Minimum of 10 years of experience in after-sales management within the automotive industry, preferably in a multinational environment.
* Proven expertise in service management, parts distribution, and customer relationship management.
* Strong leadership and team management skills with experience overseeing multiple locations.
* Excellent problem-solving, decision-making, and analytical skills.
* Ability to drive operational improvements through data analysis and performance metrics.
* Strong communication and interpersonal skills.
* Proficiency in relevant automotive service software and digital platforms.
Key Competencies:
* Strategic mindset with the ability to implement long-term after-sales initiatives.
* Strong customer-centric approach and commitment to service excellence.
* Effective leadership and ability to manage diverse teams across multiple locations.
* Adaptability to evolving automotive industry trends and challenges.
* Results-driven with a focus on profitability and efficiency.
Compensation & Benefits:
* Competitive salary based on experience.
* Performance-based incentives.
* Health and wellness benefits.
* Professional development opportunities.
* Relocation support (if applicable).