This post is fixed term for 12 months
Sandwell Council is on a mission to transform its Housing services to meet and exceed the expectations of the regulatory environment, and to enshrine the Council’s values and behaviours throughout the service.
An opportunity has arisen to join our Housing Services team as an Operations Manager. You will be responsible for leading a team delivering comprehensive and pro-active tenancy management services within a defined locality, for the purpose of increasing tenancy sustainability.
Key aspects of the role will be to oversee the delivery of high quality tenancy management services in your town, to deliver the objectives and priorities of the service through engagement, consultation and negotiation with all stakeholders, including local members and key contacts in other services. You will also need to ensure the team is effectively managing more complex or demanding tenancy management interventions e.g. Safeguarding cases, tenancy breaches and related enforcement action.
You will need to have significant experience of working in a frontline service environment within social housing, and be educated to degree level or have equivalent experience directly relevant to the post.
You will need to possess excellent communication, interpersonal, IT, organisational and written skills and have a good understanding of responding to the needs of tenants.
You will need to be enthusiastic, with the ability to empower and motivate others with a ‘can do’ approach to embracing and leading change.
If you are looking for a new challenge and are interested in supporting our service transformation this could be the role for you.
Qualifications
* Educated to degree level or equivalent experience directly relevant to the post.
* Management / leadership qualification or equivalent experience of strategic and operational development and problem solving.
Hours
37 Hours per week
We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible.
To apply please download the application and return to: Hrresourcing_applications@sandwell.gov.uk
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