HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Arcade Host) to join our vibrant team. We like to do things differently here at HB Leisure, we don't just open doors to a career in the leisure industry, and we also offer the opportunity to travel the globe to experience working in our other incredible locations If a desk isn’t for you, then you are for us, so why don't you join us working in a fun theme park environment and develop skills that will be recognised throughout your career We are currently recruiting for Customer Service Assistants (Arcade Hosts) to work within our arcades at Alton Towers. As a Customer Service Assistant (Arcade Host), you will be responsible for delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games in the Arcade Main Duties Include: Opening/closing the arcade, ensuring at the end of each shift the arcade/monies is left secure. Ensure the arcade is clean, tidy and presentable at all times. Ensure all machines and redemption units are fully stocked. Ensure all daily checks are carried out thoroughly and reported correctly. Ensure that all machines in the arcade are working correctly, any faults to be reported to management. Ensure that all guests coming into your arcade are treated with the best customer service possible and all leave feeling the magic In return we will offer you: Competitive rates of pay Long Service Award Scheme Recommend A Friend Bonus (Subject to T&C's) Winter Opportunities between your Seasonal Contract Fantastic Benefits Package including access to your own Private GP, Gym discounts, big savings on high street retailers and much more Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations Person Specification: Great customer service, communication skills and a positive, outgoing personality Honest, reliable and a responsible individual with strong work ethic Are able to offer good availability on weekdays and weekends (including bank holidays) Be able to follow instructions and comply with all company standards Have reliable transportation – due to the location of the site