Contract type: Fixed Term Contract 12 months Salary: £42,750 £47,620 per annum inclusive of all allowances Location: Barbican Estate Office, 3 Lauderdale Place Workplace Attendance Category for this role is: Workplace based C ompletely workplace based, with no option to work from home. The City of London's Housing Service manages 13 estates, totalling 5500 homes. Three of these estates are in the Square Mile (including the iconic Barbican Estate) and a further 10 estates are in neighbouring London boroughs. Our tenants and leaseholders are at the heart of everything we do, supporting us as we strive to effectively manage, maintain, and improve the property that is their home. Repairs Service Desk aims to provide a quality service to Barbican Residents and Housing Tenants and this opportunity starts the moment our customers contact us. With new technologies and most importantly, having the right people will help us to deliver: Getting it right first time and consistent services that meet the needs of the customer and the City of London Corporation. Responsible for the life cycle of our repair works orders, including cost code and financial checks and payment and invoicing processes. Lead, manage, analyse, problem solve and be accountable for the work of the Customer & Support Services Team (repairs service desk) functions who are the first line contact between clients occupying the Citys domestic and commercial properties and contractors in relation to the planned maintenance and breakdown maintenance faults and requirements. Responsible for carrying out the performance management activities, including call monitoring and in the provision of performance information and reports about repairs and the associated procedures to help improve the service. Motivate and manage staff in the day-to-day operation of the functions, ensuring appropriate processes and systems are in place. Assist the CSSM in the review and development of procedures and processes and ICT systems, to maximise efficiencies within the team, including reports to monitor contractor performance against department budgets. To help us achieve these aims we now have a full-time 12-month fixed-contract position available in the Repairs Service Desk - Property Services team as Assistant Customer & Support Services Manager. Reporting to Customer and Support Services Manager and indirectly responsible for x7 CSSOs and directly responsible for management of apprentices, induction and training of new staff, provision of training & development of the CSSOs. Closing date: 12 noon on 14 February 2025. Interviews will be held W/C 24 February 2025 If this role is advertised as a secondment, secondments are subject to the agreement of your department releasing you, therefore, you need to discuss this with your line manager prior to applying. The purpose of this will be to discuss what, if any, impact your secondment might have on the service and service delivery should your application be successful, and how this might be addressed. The City of London Corporation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The City of London Corporation want to ensure that everyone has the opportunity to thrive in the work that we do. The City of London Corporation is currently undergoing a programme to ensure that our pay and reward practices are competitive and equitable. We are committed to regularly benchmarking and reviewing pay across the whole organisation and against external sectors. The City of London Corporation is committed to Equal Opportunities and welcomes applications from all sections of the community. We reserve the right to close the advert earlier should we receive a high number of applications Because our roles are so varied, we dont have a one size fits all policy for workplace attendance. How many days a week youll be required to attend your workplace will depend on the requirements of your role. Its important that you understand the requirements before applying to ensure you are able to meet them. We are committed to considering requests to work flexibly and job share. Requests will be considered by the recruiting manager in line with our policies and business needs. For more information on our categories for workplace attendance, please view our guides. We will be reviewing this policy and approach at regular intervals to ensure were meeting our attendance needs.