Job Description We are seeking a dedicated and detail-oriented Senior Quality Analyst to join our team within the UK PRT business area. This role is pivotal in ensuring the highest standards of quality and customer satisfaction. If you have a passion for quality assurance and a strong understanding of Defined Benefit Pensions, we would love to hear from you. What you'll be doing: Undertaking Quality Assurance assessments of individual performance and process risk to a consistently high standard Providing one-to-one coaching and feedback to team managers and team members based on QA results Assessing and analysing individual QA performance results and customer data sources to identify training gaps Reviewing and adapting the Quality Assurance strategy to maintain high standards across PRT CSS Testing and documenting all processes to ensure consistency and alignment with UK PRT requirements Maintaining a full audit trail of all data items and providing accurate performance improvement recommendations Keeping internal customers and relevant third parties updated on key information impacting their processing Supporting the ongoing development of the team by training less experienced members in new processes