Location - We can be flexible; however, you will need to be within a commutable distance of one of our core sites being Uddingston, Cardiff, or Leicester for office attendance as required for business demand.
Reward Scheme - Salary £25,504 with a fantastic monthly commission scheme of 1k a month OTE (300% cap)! + Excellent benefits.
Hours / Shift Patterns - Rotational shifts that cover the hours between Monday - Friday 8am-8pm & Saturday's 8am-6pm. Flexibility will be required, and rotations will vary.
Here's what you would be up to:
As a Sales Agent, you'll be responsible for taking inbound calls from new and existing customers to retain and/or sell products and services. Supporting our Life Events customers who may be dealing with home moves or bereavement. As such, you will handle these calls with care, consideration, and appropriately identify opportunities to retain and sell our products and services.
Accountabilities:
* Promote and cross-sell a wide variety of products and services to new and existing customers to increase customer retention, loyalty, and to build the highest reputation with the customer.
* Increase growth by understanding why our customers are wanting to leave, successfully aligning our products and services to their needs and saving the customer.
* Provide accurate information on products and services to ensure consistency across the organization and provide a reliable and trustworthy customer service driving positive Net Promoter Score.
* Support our priority breakdown inbound call type when required. Be available for our customers who need help asking the right questions, listening carefully, and making effective decisions based on your findings.
* Support existing customers who are moving home to, where possible, retain them and appropriately identify and promote sales opportunities.
* Support customers who are dealing with bereavement, treating these customers with care and empathy, and where possible transfer/retain accounts.
* Deliver customer outcomes that meet British Gas values and our commitment to treating customers fairly.
To be successful in this role, you'll be customer-obsessed as well as have prior experience within a sales and customer retention-focused environment
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