Summary We're looking for 2 Holidays Team Leaders to help make sure that everyone has a fantastic holiday at one of our beautiful National Trust cottages in South East Devon. Duration: Permanent Hours: 18 hours per week, on a rota basis to include alternate Saturdays. Your role will include up to two changeovers in the week. Salary: £12.75 per hour Interview date : 28th April 2025 Internally you will be known as 'Holidays Operation Team Leader' For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role. What it's like to work here The south-east Devon holidays portfolio is made up of 11 diverse holiday cottages, ranging from our 2-sleep bolthole at Parke, to our 10-sleep historic manor house at Shute Barton. As a team, we are passionate about our places and our guests and everything we do reflects this passion. This will be a varied role, offering the successful candidate a unique opportunity to use their skills in truly unique places. To find out more about what it’s like to work within “Holidays” at the National Trust, click here to watch our video. What you'll be doing You will induct new staff and support the provision of an efficient, effective and flexible service ensuring cover for changeovers, service cleans and house opening achieving very high standards of presentation; co-ordination of routine maintenance and repairs, and deal with customer queries in line with the NT Holidays Toolkit. Health and Safety compliance and good environmental management is essential. You will be familiar with working to risk assessments, COSHH procedures, accident reporting, and fire safety. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role. Who we're looking for We'd love to hear from you if you have: practical experience in an operational role in a holiday operating environment a good understanding of necessary standards of housekeeping, presentation and maintenance some supervisory experience, good people skills, confidence dealing with a variety of situations including incidents and complaints The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too. •Substantial pension scheme of up to 10% basic salary •Free entry to National Trust places for you, a guest and your children (under 18) •Rental deposit loan scheme •Season ticket loan •EV car lease scheme •Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts •Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. •Flexible working whenever possible •Employee assistance programme •Free parking at most Trust places Click here to find out more about the benefits we offer to support you.