Resource Planner (37 hours per week, Permanent)
Location: Hybrid working with Pearl House, Peterborough as a base
Salary: Starting at £24,838, with opportunities to increase salary within our Role Progression matrix, plus a discretionary bonus potential of up to 8% of annual salary
Job Level: D
Reporting to: Resource Planning Manager
We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview.
ABOUT US
Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We’re dedicated to helping businesses lower water use, be more water efficient and reduce costs – all which helped us earn Water Retailer of the Year 2021 and again in 2023. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society.
The culture at Wave is like nowhere else. We’re committed to a happy, healthy place to work, and have a working environment which supports continuous learning and development, one where people can really flourish. Our people are at the centre of everything we do. Joining us means you’d be part of a team of over 300 people working flexibly across two UK based offices. You’ll find a real focus on employee wellbeing and some great benefits too. We expect great things from you and we give great things back.
WHAT’S IN IT FOR YOU?
Wealth
* Excellent pension scheme - we will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave
* Bonus potential
* Perkbox membership with a vast range of perks - high street savings (fashion retailers, supermarkets and restaurants), discounted cinema tickets, travel and holiday discounts and online fitness classes
* Income protection scheme
* Personal accident insurance
* 4x salary life assurance
* Free onsite parking
Time off
* 24 days holiday rising to 26 (plus bank holidays)
* A day off for your birthday
* Half a day on Christmas Eve and New Year’s Eve
* The option to buy holidays
* 1 day paid volunteering
Wellbeing
* Hybrid/Flexible working
* Healthcare cash back scheme
* Cycle to work scheme
* Annual conference and Christmas party
* 24/7 Employee Assistance Programme
* Free flu shots
Family Friendly
* Enhanced maternity and paternity pay
* Enhanced shared parental and adoption leave
* We care about you as an employee and have a range of resources available to both you and your family
THE ROLE IN A NUTSHELL
Our small but mighty Resource Planning Team is dedicated to ensuring top-notch service delivery to our customers through various multimedia channels. We achieve this by meticulously planning and scheduling advisors’ work, including training, coaching, meetings, lunches, and managing holiday/appointment processing.
We’re looking for a friendly and approachable Resource Planner to join our team. Key responsibilities include generating schedules for our busy advisors; producing daily performance reports; and problem-solving telephony system issues for our frontline teams.
The role will suit you if you are well organised, a proactive team player and you thrive within a ‘can do’ culture. You’ll be a methodical multi-tasker, with strong IT skills and the flexibility to adapt to daily changes.
WHAT WILL YOUR TYPICAL DAY LOOK LIKE?
The Resource Planner role is varied and there’s no such thing as a typical day. Key activities include:
* Maintaining rosters, one-to-ones plans, task rotations, blended work patterns and appointment bookings.
* Keeping track of training plans and adherences, whilst proactively scheduling coaching and training sessions comfortably within deadline dates.
* Production of daily, weekly & monthly staffing schedules to deliver optimised plans to protect service levels.
* Processing annual leave and appointment requests with SLA, reporting concerns as appropriate.
* Managing the team’s inbox and calendar throughout the day.
* Producing daily reports to aid management in service performance.
* Assisting with the closure / opening of telephony systems and amend advisor skills as the needs arise.
* Providing additional support in the absence of team members.
* Being the point of contact to resolve issues that may arise within the telephony system.
* Upholding data and security measures within the planning function and the wider business.
* Contributing to projects relevant to planning, ensuring timescales are met.
WHAT DO WE NEED FROM YOU?
* Knowledge of day-to-day planning, scheduling and reporting
* Fully ICT literate and competent in the use of Microsoft products, with particularly proficiency in Excel
* Outlook mailbox and multiple calendar management
* A confidential approach
* Ability to work under pressure, handle multiple priorities and meet tight deadlines
* Professional with a flexible, positive ‘can-do’ approach to work and change
* Strong communicator, both written and verbal
* Organised and detail driven who can use own initiative
* Collaborative team player
* Effective time management skills
* Experience in working in a similar role and within a customer service environment
* Experience of resource management using workforce management systems is desirable
Please refer to the essential criteria in the job description as this is what you will be shortlisted against.
Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people, we would love to hear from you.
BE YOURSELF – OUR DIFFERENCES MAKE US STRONGER
Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey. If you require any additional support related to menopause, neurodiversity, or any other reason, please do let us know by contacting Recruitment@wave-utilities.co.uk.
Please ensure you attach your CV and a covering letter so we can get to know more about your skills and experience and why you are suitable for this role. We will not be able to consider applications without a covering letter.
Closing date: 12:00 on 31 December
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