At Bath & North East Somerset Council we have one overriding purpose to improve people’s lives.
About the Team
It’s an exciting time to be working in housing at Bath & North East Somerset. We are implementing an organisational change programme and have recently launched our Housing Plan 2025-30 which sets out ambitious actions for housing over the next 5 years.
We are now looking for an enthusiastic Homelessness Review & Policy Officer to join our high performing housing options and homelessness team tasked with making a real difference supporting families and individuals at risk of homelessness.
About the Role
The postholder will report to the Homelessness Response Manager. They will be responsible for carrying out formal reviews of homelessness decisions, decisions not to provide temporary accommodation, investigating service complaints, and developing policy initiatives related to the prevention of homelessness and the reduction in the use of temporary accommodation.
You will be an integral part of the homelessness response team, consisting of approximately 20-25 staff members who manage the complete spectrum of housing options and homelessness services, including housing allocations and the commissioning of housing support. This is a high-achieving team with a relatively low number of households in temporary accommodation, which is a testament to their great work.
This is a full time role, 37 hours per week, permanent contract.
The post holder primary workplace is the Civic Centre, Keynsham. However, alternative workplaces, including home based working, can also be used with the agreement of the manager.
About You
You will have:
* An in depth knowledge of housing and homelessness legislation and experience in providing frontline housing options or homelessness services.
* A Degree and/or a relevant specialist Housing qualification in Housing Advice or equivalent.
* Excellent communication skills in all forms with the ability to influence, use empathy to understand complex situations, and to advise others.
* Be capable of performing efficiently and effectively in a high-pressure, fast-paced environment, handling challenging client behaviours with composure, integrity, and effectiveness.
You can expect
* A comprehensive induction
* Regular supervision with your line manager
* Extensive training opportunities, through the council’s training package covering IT skills and Safeguarding and Child Protection courses
* Career development opportunities for example, apprenticeships, qualifications, shadowing and coaching opportunities
If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Ann Robins, Homelessness Response Manager, AnnRobins@bathnes.gov.uk or call 01225396288
Interview date: TBC
No Agencies Please.
About Bath & North East Somerset Council.
Working at Bath & North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.
Why Bath & North East Somerset Council?
We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to https://jobsandcareers.bathnes.gov.uk/why-work-us/our-benefits
At Bath & North East Somerset Council we have one overriding purpose to improve peoples live. Find out more about our values at https://jobsandcareers.bathnes.gov.uk/why-work-us/our-values
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at https://beta.bathnes.gov.uk/equality-and-diversity
We are a Disability Confident Employer find out more at https://shorturl.at/ajrsW
Please note that this role is subject to a Basic DBS Check.
Safeguarding Statement: The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.