Who we are looking for
We are looking for an industry leader with hands-on experience of Client Onboarding and Regional Management in a Markets business. The individual needs to exhibit a thorough understanding of how a banking operations team is run with knowledge of all allied functions, both upstream and downstream and how they all fit into the larger operating environment of the bank. The individual should be highly energetic, exhibiting executive presence, effective communication, stakeholder management and be adept at conflict resolution and influencing others. Experience in a regulated role including UK SMR / CASS will be an added advantage.
20 years’ experience in Banking Operations in a large multi-national bank. The individual should be adept at multi-tasking, exhibiting ability to react quickly to challenging situations, managing stakeholders, delivering excellence to clients and manage a team of circa 140 employees, giving them direction, motivation and helping build their careers. Key focus on identifying risks, enhancing controls and being able to drive innovation is essential.
This role is within the MFO team as Global Head of COBM leading c140 colleagues, in the delivery of onboarding & maintenance processes to our Clients and the Front Office focusing on client experience and service. A large element of the role is transformation of the function, from operating model changes to a new technology infrastructure to reduce risk, create efficiency and improve speed to market. The role will need to drive the transformation whilst remaining focused on BAU so as to not compromise on service to our clients.
What you will be responsible for
As Head of Client Onboarding & Maintenance, MD you will -
* Lead and drive the transformation initiative to deliver a Global standardized operating model supported by new technology infrastructure.
* Focus on the control environment to drive a strong risk & control culture across the global teams to ensure processes are robust & compliant.
* Partner with Technology and the transformation lead for MFO to deliver a best in class E2E workflow solution, removing manual touchpoints and increasing STP.
* Ensure quick, complete and accurate onboarding of clients as well as compliant with all regulatory requirements.
* Face off to senior stakeholders in the Front Office Sales to provide transparency into challenges and workflow of onboarding cases with clear metrics.
* Drive the successful implementation of operations strategy and new operating model.
* Stay abreast of all regulatory and market changes and ensure adherence and no impact to service standards as a result of these changes.
What we value
These skills will help you succeed in this role
* Experience in senior regional management positions within a regulated global financial institution.
* Knowledge of Global Markets (FX, Securities Lending, Research) highly advantageous.
* Strong people leadership skills.
* Strategic thinking and analysis.
Education & Preferred Qualifications
* University degree, post graduate/professional qualifications advantageous.
Are you the right candidate? Yes!
We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfill all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
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