Job ID: 2837915 | Amazon Czech Republic Services s.r.o.
Amazon is growing fast, so we are looking at new support models and new technologies to build an organization that will scale well into our future while continuing to provide a great employee experience. To achieve this, we need strong operational managers who can also innovate, move quickly, and not be constrained by how things have been done before. Our leaders should bring with them strong customer service and process management.
The Group Manager, Benefits position will lead the Benefits Team in Amazonian Experience and Technology (AET) by continually optimizing benefits processes through innovation and system enhancements. The benefits team supports a full range of health, financial, and work/life balance benefits for Amazon employees and eligible family members. The Benefits team is responsible for front and back-end benefits processing, ensuring the employee’s benefits experience is frustration-free and that benefits data are processed accurately and on time.
Key job responsibilities
1. Developing team capabilities: This position will work at an individual and team level to develop HR and leadership skills, provide stretch opportunities to advance the team, and offer career development opportunities for team members.
2. Driving operational excellence: This position will be required to dive deep into problems, take end-to-end ownership of all aspects of process improvements, and build processes and tools that scale to meet business needs while ensuring a high-quality employee experience.
3. Building partnerships: This position will work closely with development teams, vendors, clients, and internal teams to deliver tools and system solutions.
4. Defining key performance indicators: This position will develop clear metrics and reporting service level agreements for core services and transactions to drive cross-functional leadership understanding of business impact.
5. Scaling existing services: This position will partner with leadership teams across the organization to expand coverage of existing services to additional locations and lines of business.
6. Evaluating new proposals: This position will identify project opportunities that address service gaps, process inefficiencies, or emerging service requirements and develop the business case for new initiatives.
BASIC QUALIFICATIONS
* Experience in HR
* Bachelor's degree
* Experience in EMEA Benefits administration
* Experience in managing and developing direct reports
* Experience in customer service or shared services organizations
PREFERRED QUALIFICATIONS
* Successful record of building and improving operational processes and procedures, ability to drive program efficiency and high levels of customer satisfaction
* Demonstrated program ownership and consistent delivery on commitments
* Great organizational skills with exceptional follow-through and attention to detail
* Strategic view, able to perform cost-benefit analyses and evaluate implications in a complex business environment
* Exceptional analytical skills, comfortable working with large amounts of data and communicating data findings
* Customer service orientation with a demonstrated desire to exceed expectations
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Posted: December 20, 2024 (Updated about 10 hours ago)
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