Purpose of the Role
To provide building management services to an exiciting development comprising 159 apartments, offices and retail units in Bournemouth.
To be the main point of contact for tenants within the developments, and first point of escalation. Oversee day to day running of the site and co-ordinate and delegate tasks to the rest of the team.
To ensure all statutory H&S requirements are met and engage with residents to create a sense of community within the development. You will be the face of the brand, delivering the highest levels of customer service to ensure residents have the best rental experience. To build a rapport with main contacts within commercial tenancies, making sure all queries responded in a timely manner.
You will be line managing a team dealing in both the residential and office elements of the building and will be responsible to training and development of the team.
Key Responsibilities
General
1. Responsible for all residential, commercial and retail on site management
2. Develop and maintain supportive relationships with long term commercial and retail tenant key personnel.
3. Ensure site grounds are managed and ensuring the required standards are achieved and maintained at all times.
4. Manage on site staff team, including sub-contracted staff (cleaning, security cover) – workload, schedules, morale
5. Daily rep...