Act as the primary contact point for all internal and external clients; to respond to and resolve customer requests, enquiries and faults within the relevant service level frameworks in a confident and professional manner. Key Duties & Responsibilities
* Responsible for delivery of all aspects of the helpdesk service ensuring
compliance and confidentiality.
* Monitor all helpdesk activity to ensure service output performance standards are
delivered in accordance with all contractual requirements and within specified response times.
* Participate in rota arrangements 4 on / 4 off to ensure adequate staffing cover is
available at all times, to deliver the helpdesk service from 7pm to 7am.
* Provide a primary contact point to all clients, using escalation processes as
appropriate.
* Assist in the processing of Purchase invoices.
* Assist in the provision of all aspects of Group Travel, working within the
guidelines of a Best Value practice.
* Assist with collation of Management Reporting as and when required.
* Assist with general administration duties as and when required.
Key Person Criteria
* Excellent communication skills, including verbal and the written word
* Decision making and problem-solving skills
* Ability to manage own workload and work on own initiative
* Strong customer facing skills
* Analytical skills
* Planning and organisational skills
* Demonstrable commitment to team working
* Administrative skills with strong attention to detail
* Familiarity with MS Excel
* Proactive and flexible team player and active participation in shift rota