Seasonal - Tills - Customer Service Desk Supervisor
30 January 2025
Your primary responsibility will be to provide professional support to the Customer Service Desk.
Working closely with the Garden Centre Manager to help the department succeed.
Seasonal: Until 31 May 2025
Rota:
Week 1 - Every Sunday 10:30-17:30, Monday, Thursday and Friday 09:00-18:00
Week 2 - Monday, Tuesday, Friday and Saturday 09:00-18:00
Main duties and responsibilities:
* Manning the customer service desk
* Dealing with customers as the first point of contact
* Raising Stock and Credit requests
* Telephone management
* Providing advice to customers
* Managing Till operations
To be successful in this role, we are looking for people:
Squire’s is a family-owned group of 16 garden centres based in Surrey, Sussex, Middlesex, and Berkshire. Since 1936 the purpose of our business has been the happiness of those who work in it. We are committed to growing our business and to promoting the highest standards in horticulture, catering, and retail. We want our staff to enjoy working with us in a friendly, energetic, customer-focused environment.
Rewards & Benefits:
* Employee Discount: 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
* Holiday: 5.6 weeks on joining increasing to 6.2 weeks after 2 years’ service and 6.6 weeks after 5 years’ service.
* Bonus: We reward our employees with a non-contractual bonus at Christmas, based on the profit of the company in any financial year (first year is dependent on start date).
* Pension: We offer a Defined Contribution Pension Plan to new employees.
* Attendance: After one year of service, if you have worked for a full financial year and have 100% attendance, one day holiday (pro-rata) will be added to your holiday grant as a 'Thank you'.
* Made A Difference Scheme (M.A.D): A reward scheme for team members who make a difference to our business through outstanding customer service.
* Learning & Development: A wealth of learning opportunities that will enhance your skills and confidence.
* Birthday: After 6 months service, if your birthday falls on your contracted day to work, you can leave work early.
* Cycle2work scheme: A government initiative which offers savings on new cycling equipment.
* Child's first day at school: Come in late and go home early on your child's first day of school.
* RHS Membership or a Tree / Shrub: Choose either one tree or shrub to plant each year up to the value of £50 retail or £50 towards RHS annual membership.
* Employee Assistance Programme (EAP): Access to a range of wellbeing resources.
* Retirement: After 15 years service, your contracted hours will be reduced by a fifth but your pay will remain the same for your final 3 months.
* Free Parking: Available to all employees in the designated parking areas on our site.
#J-18808-Ljbffr