About the Role: Are you a natural leader with a passion for delivering outstanding customer experiences? We are looking for a Customer Service Manager to join our team and play a pivotal role in driving service excellence, team performance, and sales success within a premium brand environment. Key Responsibilities: Customer Excellence Ensure a consistent, high-quality customer experience that reflects the values of our luxury brand. Handle escalations with professionalism and a solution-focused mindset. Team Leadership Lead, motivate, and support a dynamic customer service team to exceed performance targets. Set clear goals and expectations while fostering a collaborative team culture. Strategic Reporting Monitor KPIs, customer feedback, and sales performance to inform strategic decisions. Present clear reports to senior management and offer recommendations for improvement. Training and Development Deliver and oversee regular training sessions to upskill team members. Identify development opportunities and create tailored growth plans for team members. Operational Oversight Manage day-to-day operations to ensure smooth customer service workflows. Implement and optimize processes to improve efficiency and service delivery. Sales Success Drive service-led sales and understand how customer experience links to commercial outcomes. Collaborate with sales teams to ensure alignment in delivering customer satisfaction and meeting targets. What We're Looking For: Proven experience in a Team Leader or Assistant Manager role within a product sales environment. Exceptional communication and organizational skills. Solid understanding of the sales process and its connection to customer service. A natural passion for luxury products and the ability to lead by example. Committed to delivering a customer-first approach, with a focus on quality and care. What We Offer: Competitive salary with performance-based bonus structure. A supportive team and a positive working environment. Opportunities for personal and professional growth within a respected brand.