To support and drive the embedded operations business with a focus area on excellence in operations management & client engagement. The individual will ensure the delivery of commercial, administrative and world class operational support and competence. This is a regional role with a focus on the UK and Europe. Operational Management To lead on the management of UK and European clients and engagement of business development to grow the embedded consulting practice across the region To assist in day-to-day management of embedded consultants and client requirements across EMEA Support other Operations Managers with the management of all engagement tasks throughout EMEA and globally as required Maintaining and expanding client relationship though collaborating with regional colleagues and clients to identify needs and opportunities to ensure delivery of high-quality work Identify and advise on opportunities to improve operations management processes and implementation To assist in the implementation of local content strategy for the region Promote the link between service lines and embedded consultants to ensure effective lines of communication Ensure that embedded consultants are effectively supported by Control Risks Responsible for resource management including selection, recruitment, training, contracting and deployment of consultants Operational management of consultants in accordance with client requirements, Control Risks policies and appropriate international standards Commercial management of embedded consultancy engagements, including scoping and writing high quality proposals Maximising revenue and profitability of tasks/embedded consultancy engagements Proactively build and maintain solid relationships with decision makers and/or senior managers across the business, seeking out opportunities for collaboration Requirements Essential Good commercial experience in a risk consultancy business Keen interest in regional affairs Developed project management and commercial skills Experience in successfully managing client relationships Experience in managing people Highly developed communications skills – written and verbal Developed IT skills (Microsoft Office) Preferred Degree qualification Security/Risks consulting qualification preferred Solutions focussed Owns problems, identifies and works with the right people to solve problems quickly within own remit and wider teams Reviews and looks for efficiencies in ways of working Constantly seeks innovative ways to improve the services we offer to our clients Is prepared to make decisions and effectively implement those decisions Translate decisions into effective actions and implements these Acts decisively and makes difficult decisions Implements plans to ensure objectives are achieved or exceeded; focuses on delivery Shows and encourages a determination to achieve high standards Client centric Uses own and wider knowledge and contributes to others to enable and make sound judgements that impact the client and team Anticipates client needs and addresses these Provides the best possible services to clients, ensuring the client is at the heart of everything we do One Firm Builds strong relationships thought common goals, individual contribution and support in times of need Considers the regional and global implications of what we do in our own areas of responsibility or team/department Commercial acumen Understands how and where own activities and projects contribute to the financial success of organisation; understands and acts upon the financial factors that influence the business Personal effectiveness Operates effectively and with resilience in changing or ambiguous situations, contributes to changing environments, and actively assists those around them to adapt Communicates clearly and concisely using language appropriate to audience Displays sensitivity to develop constructive relationships with others Plans and organises workload of own and others and suggests priorities as necessary Benefits Control Risks offers a competitive benefits package