IT Support Engineer
Location: Windsor
Salary: £35,000 (+10% Car Allowance)
Working Environment: On-site / In office
Essential Criteria:
1. Full UK Driving License (clean)
2. Minimum 2+ years in IT Support / Helpdesk / 1st Line Support
3. Must have working experiences using Microsoft Office 365
I am happy to say we are working with one of our fantastic clients in Windsor, helping to expand their IT infrastructure team. Please see noted below a breakdown of the role, job details and essential criteria (if you do not meet the essential criteria, you will not be considered for this position).
If you are interested in role, please apply with your latest CV and your best contact number to discuss.
The IT Support Engineer is responsible in assisting the Technology Manager in the management, installation, maintenance, availability and security of existing and new hardware and software technology throughout the organization and ensuring staff know how to access and utilize the technology relevant to their role.
Key Responsibilities
• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, tablets, software, and hardware
• Handle business-critical IT tasks and systems administration
• Research and evaluate emerging technologies, hardware, and software
• Track and maintain inventories of hardware and software
General
• Optimize, maintain, and manage the technology environment and network in a manner that delivers high efficiency along with the required resilience
• Develop and maintain a clear framework of IT policies, standards and strategies that will assist staff in accessing and using the technology provided
• Understand General Data Protection Regulation (“GDPR”) principles and ensure these are incorporated into the framework of IT policies and procedures
• Prepare and maintain a complete list of technology equipment and software within the organization, and carry out periodic audits to track the same to ensure the status, current location and usage remains as planned
• Maintain relationships with technology partners, including help desk functions provided by third parties
• Ensure network components meet the needs of the system and work together seamlessly
• Research and stay current on new IT equipment and solutions
• Ensure efficient technology working practices through uniform processes and procedures across the organization
• Ensure efficient and effective technology and internet access for all groups of users
• Organize troubleshooting or repairs when necessary for all IT and technology equipment
• Take time to read notices, keep to deadlines and carry out duties as effectively and efficiently as possible
• Attend meetings as required.
The post-holder must:
• understand the need for accuracy and working to deadlines
• have language skills sufficient to communicate with all levels of staff and contract personnel
• have a professional outlook
• have the ability to remain calm under pressure
• be a team player
• be flexible in their approach to new situations
• demonstrate enthusiasm, particularly for the aims and objectives of the organization
• have the ability to encourage staff and others to progress in their jobs
• be able to work as and when required, working flexible work patterns and hours of work to reflect the needs of the organization
• understand the requirements of the Data Protection Act 2018 and must maintain strict confidentiality in respect of all Resident, staff and business records