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Are you an experienced Collections Agent/Specialist with a commitment to providing exceptional customer service?
We are expanding our team of skilled Collections Agents, who play a vital role in maintaining the financial health of NHS organisations! In this position, you will assist customers with their overdue accounts and ensure timely payments, all while delivering an outstanding service.
As we implement growth and improvement initiatives this year and beyond, there will be ample opportunities for the right candidate to develop their skills and advance their career, supported by our company’s comprehensive training and development programs.
To facilitate your initial training and support, new starters will need to be on site Monday to Friday for approximately the first 6 weeks.
Once you have settled in your new role, you will be based from home Tuesday to Friday and join the team each Monday, in our modern office environment in Leeds, with ample free parking and onsite refreshments provided.
What you'll be doing:
* Build relationships with customers and support them to recover missed payments.
* Resolve general invoice queries over the phone and via email.
* Remaining professional while showing compassion in finding an amicable solution to increase your collection success rate.
* Creating appropriate repayment plans to help customers clear their outstanding debt.
* Collaborating with our clients to resolve any disputed invoice queries.
* Completing administrative tasks such as running reports on ledgers.
What you’ll bring:
* Previous experience in FCA regulated collections or accounts receivable environment is essential.
* Experience within a collections and/or complaints handling role that requires firm but fair negotiations to achieve the outcome that all parties are happy with.
* Clarity in your communication skills, with the ability to handle difficult conversations with resilience and tact.
* A passion, enthusiasm and empathy for delivering a high quality of customer care to clients.
* Proficiency with MS Excel with the administration skills to handle detailed accounts clearly and concisely.
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Full-time, Permanent
Security Clearance Level: DBS
Internal Recruiter: Kayleigh
Salary: £25,500 per annum
Benefits: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund
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