A prestigious law firm is seeking an accomplished Operations Manager to lead their Serious Injury Team. This is your chance to make a significant impact within a dynamic and supportive environment. The role is Hybrid with a 2 day office /3 day Work from home balance. Are you a dynamic leader with a passion for driving team performance and delivering exceptional customer service?This company is seeking an Operations Manager for the Serious Injury Department. This role offers an unparalleled chance to shape the future of a high-performing team while advancing your career within a supportive and growth-oriented environment. If you look for: - Career Growth: High-performing individuals have the chance to move across departments, broadening their knowledge and experience. - Leadership Development: Implement effective coaching and mentoring techniques to ensure team objectives and targets are achieved. - Impactful Work: Be part of the leadership team, contributing to the overall operational plan and driving continuous improvement. Role Overview: As the Operations Manager, you will lead a team of Serious Injury professionals, ensuring operational, customer, and financial performance aligns with business strategy and regulatory requirements. Reporting to the Director of Legal Services Operations, you will play a crucial role in delivering growth, engagement, and excellent customer service. Key Responsibilities - Team Leadership: Guide a team through the Team Leader community, addressing performance issues and ensuring efficient customer service. - Resource Management: Prioritise and manage resources to meet trading performance and objectives. - Recruitment: Oversee the recruitment process to ensure headcount meets case count requirements. - Performance Optimisation: Motivate and lead the team, implementing development plans and managing performance issues. - Risk Management: Anticipate operational risks and establish mitigation plans. - Continuous Improvement: Foster a culture of continuous improvement and high staff engagement. Skills and Experience - Leadership: Proven ability to drive team performance in a fast-moving, high-volume environment. - Strategic Planning: Demonstrated capability in operational planning and execution. - Coaching: Strong coaching skills to maximise team performance and behaviours. - Problem Solving: Pragmatic and logical problem solver with the ability to act decisively. - Interpersonal Skills: Strong interpersonal skills to engage and inspire others. - Customer Centric: A track record of driving continuous improvement with a customer-centric approach. Personal Attributes - Motivated: Personally driven to create team capability and take ownership. - Collaborative: Works effectively with others to achieve common goals. - Organised: Natural organiser with the ability to set clear expectations and measure success. Performance Indicators Your Key Performance Indicators (KPIs) and objectives will be discussed and agreed upon with your line manager. Regular one-to-one meetings will ensure your performance aligns with these objectives and identify areas for development and support. Personal Development The Company values personal development and offers opportunities for high-performing individuals to explore different departments, expanding their knowledge and career prospects.If you are a credible, driven, and passionate leader ready to make a significant impact, this role is the perfect platform to elevate your career.