Within DTEF, the Customer Experience Team oversees the University’s main receptions. The team provides a friendly and welcoming reception service. Part of a wider section which also includes the Estates Help Desk, and Unicard & Car Parking teams, the reception team is dedicated to an excellent front of house service to students, staff, and visitors.
As a University Receptionist, you will be the first point of contact for students, staff, and visitors. You will provide support, advice, and redirect queries where relevant. The post holder will be required to be flexible according to the needs and resources of the University and may be requested to undertake other duties as appropriate to the grade of the post.
A flexible, adaptable approach to work is necessary; while you will primarily be based at specific reception areas, there will also be a requirement to cover other receptions across the University campus.
This post covers 7 days a week. Shifts are managed on a roster basis and will be a combination of early and late shifts between 06:50 - 23:00, averaging 37 hours a week.
Skills, Experience & Qualifications Needed
* A general education to include 5 GCSE passes at Grade C or above, or an equivalent educational qualification, or relevant experience.
* An understanding of the importance of the Reception role in giving a positive impression of the department. A commitment to delivering a high-quality, customer-focused service.
* Working knowledge of computer software such as Microsoft Word, Excel, and the use of internet and e-mail.
* Ability to effectively organise and prioritise own work and follow procedures in order to produce work to a high standard to required deadlines.
* Ability to adapt to changing priorities, work to deadlines, and a proven ability to handle enquiries and people sympathetically and in a professional manner.
* Ability to undertake manual handling duties for the movement of furniture, equipment, and mail.
* Ability to work under pressure and multi-task in a busy front of house reception.
* Experience of administrative duties within a large complex organisation.
* Friendly, personable, calming, and welcoming attitude with good social skills and an ability to show tact and diplomacy in dealing with a wide range of people.
* Evidence of upholding our behaviours.
Interview date: tbc.
For an informal discussion about the post, please contact: James Kennedy (Customer Experience Manager) 07552 285964 or email james.kennedy@york.ac.uk.
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