IT Support Analyst - (Netsuite)
SDL Solutions Limited is seeking a Support Analyst for our client, you will provide support for all issues on Netsuite and integrated systems. Liasing with third party companies when required to deliver fixes and changes in a timely manner. Testing fixes, changes and new releases for suitability before releasing to the live environments.
Primary Responsibilities
• Promote the use of Netsuite and be the central point of contact within the company
• Maintain a register of open issues / enhancement requests
• Liase with partner companies to help scope, develop and deliver necessary changes
• Act as first line of support for any issues raised on Netsuite or the related systems
• Administer the systems setting up new users and uploading data as required to support the business
• Developing reports, Dashboards and other small enhancements to drive adoption and reduce reliance on third parties
• Test or coordinate user testing in Netsuite Sandbox to approve changes before implementation
• Maintain awareness of Oracle Netsuite capabilities through its twice yearly upgrade program determining where upcoming features could be employed within the business.
Secondary responsibilities
• Support the Desktop support analyst by responding to general IT queries as required.
• Support the Head of IT with other IT related projects as required
• Ability/Willingness to travel to branches / Distribution Centres with own car or use of pool car
Knowledge and Skills
• Assertive communication skills, able to drive agenda with users or suppliers
• Ideally up to two years Netsuite experience or 2+ years using a similar ERP or Supply Chain system
• Good General Microsoft and Active Directory knowledge
• Experience/Appreciation of branch networks, VPN, VLANs implementation
• Good Excel skills for data imports and manipulation
• Experience of Retail or Warehouse operations
• Self-starter happy to work with minimal supervision
• Able to maintain clear documentation of project progress and challenge timescales where necessary
• Complimentary knowledge – Celigo, Waerlinx, Slimstock, Courier Integrations, EPOS, SQL, Sharepoint, Office365, Prima
Hours: Flexible – 8.00am – 4pm / 10am – 6pm, Hybrid – 2 days in the office. Must live within 30 miles of the office
Buzzword:- 1st Line Support, 2nd Line Support, 3rd Line Support, Application Support, Desktop, Server, Network, Exchange, Active Directory (AD), Virtualisation, Netsuite, VMWare, Hyper-V, SQL, VPN, VLAN, MCSA, MCSE, MCDST, MCITP, TCP/IP, DNS, DHCP
Commutable from: - Welwyn, WGC, Hatfield, St Albans, Watford, Harpenden, Borehamwood, Berkhamsted, London Colney, Tring, Amersham, Barnet, Hitchin, Stevenage, Potters Bar, Ware, Hertford, Enfield, Hoddesdon, Broxbourne, Luton, Hemel Hempstead, Bedfordshire, London
IT Support Analyst - (Netsuite)