DPD is one of the fastest growing express parcel delivery companies in the UK, with a turnover of £1.9 billion. As a multi award-winning company that has been voted the nation’s favourite parcel carrier for eight years running, we have a very clear strategy to support our enviable position. We will deliver the best service, use the best technology, recruit and retain the best people in the industry and be the UK's most sustainable delivery company.
Job Description
We are currently recruiting for a first class Customer Services Advisor to strengthen our awesome customer services team who put our customers at the heart of everything they do. This role will be based at our Depot in Sittingbourne.
In this role, you will be taking calls and responding to emails to both internal and external customers in relation to the collection or delivery of their parcel.
You’ll also be focused on:
1. Answering any queries related to delivery status and supplying Proof of Delivery (POD).
2. Carrying out thorough investigations for missing parcels and resolving delivery disputes.
Qualifications
What we’re looking for:
1. Proven and demonstrable experience of working in a fast-paced customer service environment.
2. Strong communication skills with a confident telephone manner and the ability to build a quick rapport with customers.
3. Polite and professional at all times with a willingness to go the ‘extra mile’ to exceed customer expectations.
4. Excellent administration skills with the ability to use Microsoft Office programs.
5. High levels of self-motivation and initiative to problem-solve.
6. Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability.
Additional Information
Job Specifics:
You will have a comprehensive induction to DPD, including a one-week induction where we will go through the key processes that are required to make you an awesome Customer Service Advisor.
You must be able to work Monday to Friday between the hours of 8:00 and 18:30.
Remuneration:
Your package will include a competitive salary, as well as access to some fantastic optional benefits such as Cycle2Work Scheme, Dining Cards, Holiday trading, and discounts and savings on thousands of retailers.
DPD is a Valuable 500 company and a Disability Confident Employer.
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