Job Description
CUSTOMER RETURNS CO-ORDINATOR (AUTOMOTIVE SECTOR)
SOUTH DARENTH, KENT
£26,000 BASIC SALARY
PERMANENT ROLE
Role Overview:
Morgan Philips Specialist Recruitment are presently representing a global leader in the field of manufacturing for the automotive sector in their search for a Customer Returns Coordinator. The successful candidate will take responsibility for the Customer Returns process. This role is responsible for performing the inspection of returned goods working closely with Customer services, Warranty and Warehouse teams and supporting internal and external customers..
Key Accountabilities:
1. To manage Customer Returns in an efficient and timely manner, ensuring performance targets are met.
2. To receive customer returned product and check contents against the Sales Order Return (NCP).
3. To check Sales Warranty validity and liaise with Customer Services to resolve discrepancies.
4. Resolve discrepancies in information supplied in the NCP.
5. Ensure that unwanted returns are dealt with according to process, performing quality control and basic level investigation checks where needed.
6. Maintain records correctly both on company warehouse management system (BC) and Excel.
7. Re...