Our client, a leader in the tech industry, is looking for an experienced IT Support Specialist to join their team. This role is critical to supporting and enhancing their IT systems, enabling efficient solutions for customers globally. The IT Support Specialist will manage IT systems and assets, assist with updates and repairs, and provide comprehensive training and support to ensure operational excellence. The ideal candidate should have a strong background in computer hardware and software, network maintenance, and a proactive approach to staying current with industry advancements.
Objectives and Responsibilities
1. Provide first-line IT support to users across the organization, logging all incidents and service requests accurately and resolving them efficiently.
2. Install, configure, and support all company technology assets, including desktops, laptops, cloud applications, software, hardware, printers, and smartphones.
3. Maintain essential IT functions such as operating systems, security updates, antivirus, and applications including Outlook, Word, Excel, PowerPoint, Teams, Adobe, and DocuSign.
4. Administer and maintain the company network, managing switches and Wi-Fi access points for optimal performance.
5. Handle inquiries and tickets through the service desk, communicating effectively with customers, colleagues, and third-party vendors.
6. Set up new employees, manage IT equipment, and maintain asset registers for all IT resources.
7. Allocate, reallocate, and track company assets such as laptops, peripherals, and smartphones, ensuring accurate records are maintained within IT systems.
8. Provide IT support for small projects, office moves, and internal or external events, setting up and testing necessary equipment.
9. Assess staff needs, identify vulnerabilities, and enhance efficiency and accuracy.
10. Design, document, implement, test, and manage systems and networks to ensure they align with business requirements and function seamlessly.
11. Implement software upgrades and troubleshoot any issues that arise to ensure continuous operation.
Required Skills
1. 5+ years of experience in IT support.
2. Proficiency in Microsoft 365 applications (Outlook, Teams, OneDrive, Word, Excel, PowerPoint) and advanced understanding of Microsoft Entra, Intune, Purview, Defender, SharePoint Online, and Exchange Online.
3. Strong communication and interpersonal skills.
4. Ability to prioritize tasks, self-manage, and work with minimal supervision.
5. Excellent troubleshooting abilities and creative problem-solving skills.
6. Knowledge of modern workplace trends and best practices.
Qualifications
1. Bachelor’s degree in IT, Computer Science, or Electronics (preferred).
2. Level 2 Certificate in ICT Systems Support.
3. Level 3 Diploma in ICT Professional Competence.
4. T Level Technical Qualification in Digital Support Services (Level 3).
5. Certifications in CompTIA, Cisco, Microsoft 365, or Azure.
Job Type: Full-time, On-site
Location: Aldgate (EC3A)
Working Hours: Monday to Friday, 9:00 AM to 6:00 PM
This is a fantastic opportunity for a skilled IT support professional to make a meaningful impact within a dynamic and growing organization. If you’re ready to take on a role where you can truly contribute, we encourage you to apply!
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