Job Category: Business Support
Job Type: Full Time
Job Location: Nottingham
This is a full time role 40 hours per week across Monday to Friday. Flexible on start and finish time.
Answering and actioning calls and emails in a timely and efficient manner, to provide an excellent level of customer service internal and external. Planning daily schedules on a CRM system.
Key Responsibilities
* Dealing with inbound and outbound enquiries via telephone or email
* Liaising with customers via email and telephone
* Raising quotations using a CRM system
* Scheduling jobs
* Admin
* Invoicing
About You
We are looking for a candidate who has experience within an office environment (preferably transport or drainage), and a friendly manner may have previously gained experience from any scheduling or customer related role. Most importantly you must have excellent communication, planning and IT skills.
Qualities and Attributes
* Customer focused and driven to exceed customer expectations
* Good verbal communication skills
* Self motivated and happy to work alone and as part of a team when required
* Personable and presentable, taking pride in appearance and reputation of both self and company
* Prepared to learn new skills and undertake new activities in line with company growth and personal development with research
Pay: From £12.50 per hour
Benefits
* Company events
* Financial planning services
* Free parking
* Health & wellbeing programme
* On-site parking
Schedule
* Monday to Friday
Experience
* Customer service/ Admin: 1 year (required)
* Microsoft Office: 1 year (required)
* Big Change: 1 year (preferred)
* Planning or Scheduling: 1 year (required)
Licence/Certification
* Driving Licence (required)
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