Said Business School, Park End Street, Oxford and Egrove Park, Kennington Said Business School is seeking a highly motivated and professional Reception Team Leader to join our esteemed Estates department. This pivotal role will involve leading a dedicated team of receptionists across two sites, ensuring that our front-of-house service maintains the highest standards of communication, professionalism and customer service. Key responsibilities: Provide effective line management to the reception team, setting clear objectives and supporting daily tasks. Lead the recruitment, induction and training of new reception staff. Greet all visitors in a professional and friendly manner, upholding the highest standards of customer service. Act as a key member of the emergency evacuation team, ensuring the safety of all occupants during incidents or fire alarms. You will possess strong management skills with a passion for coaching and developing others, along with proven experience in a busy, customer-facing reception role. You must also demonstrate excellent written and verbal communication abilities, paired with world-class customer service skills. You must have the Right to Work within the UK as this position may not amount to enough points under the points-based immigration system in the UK. For more information please visit: https://www.jobs.ox.ac.uk/pre-employment-checks. Further information on this role can be found in the job description. We offer very generous benefits, some of which are: Generous holiday allowance of 38 days including bank holidays Membership of the Oxford staff pension scheme Discounted bus travel Subsidised onsite catering Cycle loan scheme Plus, many other University benefits All applications must include a CV, Supporting Statement/Cover Letter and Current Salary. For further guidance and support, please visit https://www.jobs.ox.ac.uk/how-to-apply. The closing date for applications is 14 October 2024 at 12.00 noon. Contact Person: Tobias Rooma Closing Date & Time: 14-Oct-2024 12:00 Contact Email: vacanciessbs.ox.ac.uk £30,259 to £35,466 per annum including the Oxford University Weighting of £1,500 per annum. Grade 5