Job summary An opportunity has arisen within the Health Visiting service in South Ceredigion for a Clerical Officer. We are looking for an enthusiastic and motivated individual to provide general and digital administrative support to the Health Visiting staff. Main duties of the job The post holder will be required to have excellent communication skills to sensitively handle telephone communication with patients and professionals. The role will involve undertaking all administrative processes associated with patient activity and the post holder must be aware of the highly confidential nature of the role. To support Health Visiting team with data entry for the electronic records system, and general administrative tasks such as answering telephone calls, taking messages, scanning and organising appointments and groups.The post holder may be required to work at various sites within Ceredigion and will need to have the ability to travel between sites in a timely manner. About us Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 12,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services to almost 400,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through: Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest. Five community hospitals: Amman Valley Hospital and Llandovery Hospital in Carmarthenshire, Tregaron Hospital in Ceredigion and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire. Two integrated care centres (Aberaeron and Cardigan, Ceredigion). Community facilities, including: 48 General Practices (GP surgeries), 49 Dental Practices, 98 Community Pharmacies (chemists), 44 General Ophthalmic Practices (including eye health and low vision services), 38 sites providing mental health and learning disability services, care within your own homes. Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales. Date posted 03 April 2025 Pay scheme Agenda for change Band Band 2 Salary £24,169 a year pro rata per annum Contract Permanent Working pattern Part-time Reference number 100-AC111-0425 Job locations South Ceredigion Teifi Surgery, Llandysul Llandysul SA44 4QJ Job description Job responsibilities You will be able to find a full job description and person specification attached within the supporting documents. The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers. The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us. Interviews will be held on 16/04/2025 Job description Job responsibilities You will be able to find a full job description and person specification attached within the supporting documents. The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers. The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us. Interviews will be held on 16/04/2025 Person Specification Experience Essential Experience of working in an Administrative & Clerical role Desirable Experience & knowledge of Flying Start Experience of working in a large multidisciplinary team Qualifications and Knowledge Essential Minimum 5 GCSE's or equivalent level including IT Desirable Knowledge of child health system Ability to use a number of office software programmes Child Protection awareness Awareness of data protection Other Essential Able to travel to different locations to work on occasions in a timely manner Language Skills Desirable Welsh Speaker (Level 1) Person Specification Experience Essential Experience of working in an Administrative & Clerical role Desirable Experience & knowledge of Flying Start Experience of working in a large multidisciplinary team Qualifications and Knowledge Essential Minimum 5 GCSE's or equivalent level including IT Desirable Knowledge of child health system Ability to use a number of office software programmes Child Protection awareness Awareness of data protection Other Essential Able to travel to different locations to work on occasions in a timely manner Language Skills Desirable Welsh Speaker (Level 1) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Hywel Dda University Health Board Address South Ceredigion Teifi Surgery, Llandysul Llandysul SA44 4QJ Employer's website https://hduhb.nhs.wales/ (Opens in a new tab)