Key Responsibilities
Provides support for software, hardware and networking support for desktops, laptops, and servers
Provides maintenance and support on legacy products
May Provides Support for Enterprise Products
Performs disk replacement on enterprise storage products
Installs and maintains PCs and associated software, networks, servers and peripherals
Supports network products from operational and maintenance perspectives
Performs installs, moves, adds and changes as required
Tests and certifies PCs, networks, servers, and client approved applications
Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions, demeanour, and dress.
Ensures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
Key Qualifications
High school degree required
6 months to 1-year hands on technical experience
Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school with applicable field service and/or other related technical experience.
Bachelor's degree or Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school with applicable field service and/or other related technical experience.
A+ certification a plus
Specific Manufacturer certification ...