Our client is a very successful and well-established hire company. They are looking to recruit an experienced Customer Service Administrator to join them as their Hire and Service Coordinator. This is a permanent role after the usual 3 months probation.
This role will require excellent organisation and coordination skills, confident and professional customer service skills, and confident administration skills, including use of Microsoft Office (Word and Excel).
This is a cross functional role providing high levels of customer satisfaction through efficient organisation of processes primarily Short Term Hire and Service Support areas of the business. You will communicate with customers and colleagues professionally at all levels. Deliver information to the business when requested, and fulfil all administration duties to assist the Company in achieving its ambitions and targets.
Key Applicant Requirements:
• Experience in both Customer Service and Administration roles
• Proficient in general IT skills including MS Office, particularly Word and Excel
• Excellent customer service skills
• Attention to detail
• Flexible, can-do attitude
• Ability to work within timescales and to meet deadlines as and when required
Duties and Responsibilities:
• To act as a first line contact for customer calls, including receiving and recording incoming customer service calls, assisting, and communicating with the Service Team to update the system in line with the specific hire or service functions.
• To develop and pursue existing and new short-term hire business, process and specify correct equipment to meet the customer’s requirements in liaison with the Manager.
• To arrange all hire contracts including third party cross hires utilizing company hire templates and IT processes ensuring that all charges and costs are correctly accounted for and invoiced accordingly, ensuring the company meets company objectives and KPI’s.
• To prepare purchase order numbers in conjunction with Service and Hire functions where necessary, collate all essential paperwork and file on completion.
• To lease with the workshop daily, ensuring the required lead times are met and communicate any updates to the relevant departments.
• To process workshop sale job sheets, ensuring all documentation is present in the equipment file and the internal after-sale processes are followed through.
• To monitor and update contractual hourly usage on short term hire and long-term rental trucks.
• To manage and arrange all equipment transport requests and make certain the most cost-effective method is applied for utilising our own vehicles or third-party intervention. Ensure all equipment in and out of the facility is logged and charges and costs are correctly applied and invoiced to the customer where necessary.
• To assist in all other areas of the service administration operations as required and to provide full support to the Manager.
• In the absence of Manager, assume responsibility and ensure all relevant actions are taken as required, with support from the Service Manager.
Salary £23,795 - £25,000, depending on experience + Bonus.
Hours of work: 40 hours a week, Monday to Friday, 8:00am to 5:00pm.
This role would suit someone with previous experience in a similar job, such as; Hire Administrator / Transport Coordinator / Transport Planner / Customer Support Advisor / Logistics Coordinator / Stock Administrator / Parts Adviser / Parts Coordinator / Production Administrator / Stores Administrator / Stores Coordinator / Administration Assistant / Customer Service Administrator / Sales Order Processor / Internal Sales / Customer Service Coordinator / Sales Co-ordinator / Inventory Coordinator / Logistics Administrator / Warehouse Administrator / Sales Administrator / Account Manager / Office Manager / Claims Advisor / Admin Assistant / Project Administrator / Customer Service Adviser / similar roles