Job Description
JOB TITLE: Senior Specialist - Technology Support Services
Job Code: 22172
Type: Full time, permanent
Locations:
Warrington
Uxbridge
Aberdeen
Bracknell
Job Summary:
The Senior Specialist – Technology Support Services individual manages solutions design, document review and development of Private Land Mobil Radio (LMR) projects. Must have experience designing public safety, Motorola LMR head ends, and iBwave level 3 RF Modeling tool.
Assists with training and knowledge sharing within team. Confronts and solves performance/operational issues to improve development efficiency. Oversees a robust project management process and delivery timelines to keep projects on schedule and on budget.
Detailed Description:
The majority of time is spent from the desk working virtually with Wesco customers through our global sales organization. The individual will engage in three-way conversations with the sales representative and the customer for pre-sales application support, providing technical guidance and developing a Specification Standard, design and/or Bill of Materials that meet the customer’s specific needs.
Plan, design and review Commercial Cellular, Public Safety, WIFI and Fixed Wireless Access engineering on key projects and sales opportunities.
Position standards-based technology solutions and education that meets the customer’s needs. Provides deliverables of BOM’s, design (Visio/CAD, iBWave) and written specifications as needed.
Works with project managers and provides billing information to customers. Maintains control documentation for new and on-going designs. Shares information between internal and external liaisons
* Provides billing information to customers on billable design time and maintains control documentation for new and on-going designs.
* Engage all sales opportunities or support requests from any country or region. The Technology Support Services team has specialists throughout the globe in various technologies that can be pulled into any project anywhere as the need arises.
* Deliver credibility and value to our customers in the education and positioning of solutions for technology in various markets.
Job requirements: Experience: Identify minimum education, experience, and/or skills/requirements necessary to perform the job. List as many skills as required.
(Required Education)
☐ Master’s Degree
☒ Bachelor’s Degree
☐ Associates’ Degree (U.S.)/College Diploma (Canada) or commensurate years of technical experience
☐High School Degree or Equivalent
☒Licenses/Certificates/Designations – iBwave Level 3, Motorola Capacity Plus Multi-Site
☐Other
(Preferred Education)
☐ Master’s Degree
☒ Bachelor’s Degree - Technical or engineering discipline, or commensurate years of technical experience
☐Associates’ Degree (U.S.)/College Diploma (Canada)
☐High School Degree or Equivalent
☐Licenses/Certificates/Designations
☐Other
(Required Experience (Indicate # of Years) & Skills)
Design certifications in Motorola LMR head end equipment (MOTOTRBO IP Site Connect and Capacity Plus Theory of Operations and Design).
7 years required of design software expertise (Google Earth, iBwave-Level 3 certification, iBwave Reach, Autocad 2D, Acrobat applications).
Minimum 7 years experience in the technical field of expertise in design, implementation and/or commissioning.
Possess intermediate computer skills, including proficiency with Microsoft Office Outlook, Word, Excel, PowerPoint and Visio or AutoCAD 2D
Demonstrate strong technical knowledge in specialist field with fundamental presentation skills.
Demonstrate strong technical skills and the ability to make recommendations within designated area of responsibility.
Possess a customer-centric mindset.
(Preferred Experience (Indicate # of Years) & Skills)
Ability to operate various types of DAS test equipment including spectrum analyzer, CW testing, PIM, DAS trouble shooting, and other electrical and mechanical tools.
TRAVEL REQUIREMENTS Indicate the approximate amount of travel this job will require
☐ 0% - 10%
☒ 10% - 25%
☐25% - 50%
☐50% - 75%
☐75% - 100%
WORKING ENVIRONMENT:
(Check any that are Relevant)
☒ General Office – Work is generally performed within an office environment, with standard office equipment. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
PHYSICAL Expectations:
(Check any that are Relevant)
☒Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time.