Job summary
1. Are you looking for a change of career in a forward-thinking GP practice?
2. Are you enthusiastic with a positive attitude?
3. Do you have excellent customer service skills and thrive in a demanding environment?
4. If you answered yes to these questions then we really want to hear from you?
Please note this is a 12 month fixed term contract covering maternity leave.
Essential Criteria
We are looking for somebody with
5. NVQ Level 2 in dispensing
6. A confident telephone manner
7. Excellent communication skills both written & verbal
8. The ability to work as part of a multidisciplinary team
9. Great IT skills
Main duties of the job
To ensure the provision of quick, efficient and accurate dispensing of medicine to the patients of Lakeside Healthcare Stamford
To ensure that all medicines and appliances dispensed are checked against the prescription
To ensure that all monies received or handled on behalf of the practice are appropriately stored and banked, and a record kept of all financial transactions.
To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient.
To endorse all prescription forms as appropriate, collate and forward the forms in a secure manner to the NHS Prescription Services for processing and reimbursement
To handle stock levels and ensure all drugs are stored in an appropriate manner
To deputise for the Dispensing Team Leader and contribute to joint project and development work across the Dispensing sites within Lakeside as directed by the Dispensing Lead.
About us
LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across four counties: Northamptonshire, and Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.
About the Practice
Lakeside Healthcare Group Stamford is a forward thinking, progressive organisation offering primary care services to the people of Stamford and surrounding villages. We are a large practice with a population of over 31,000 patients. We are a great team and welcome the challenges that a busy practice brings.
Job description
Job responsibilities
JOB SUMMARY:
To ensure the provision of quick, efficient, and accurate dispensing of medications to the patients.
DUTIES & AREAS OF RESPONSIBILITY
Dispensary:
10. To ensure that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with the authorising doctor or duty doctor.
11. To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient.
12. To ensure that all monies received or handled on behalf of the practice are appropriately stored and banked, and a record kept all financial transactions.
13. To endorse all prescription forms as appropriate, collate and forward the forms in a secure manner to the NHS Prescription Service for processing and reimbursement. The forms should be dandled in accordance with current PS guidelines and include any necessary accompanying paperwork such as FP34D and invoices as required by the PS.
14. To promptly forward all invoices and dispensary related correspondence to the Practice Manager or Dispensary Supervisor according to practice policy.
15. To operate efficient stock control appropriate to the needs of the practice, with the objective of ensuring continuity of supply for patients and minimising wastage through out-of-date stock.
16. To ensure that drugs are stored in an appropriate manner in accordance with the manufacturer instructions and fridge items are stored at the appropriate temperature and wrote in the logbook.
17. To ensure that shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and is in good working order.
18. To undertake any necessary work as may be required and appropriate to maintain a high standard and efficient dispensing service.
KEY RESPONSBILITIES
Purchasing and stock control:
19. Ad hoc daily ordering stock
20. Ensuring goods are correctly delivered.
21. Check invoices and credit note against stock received.
22. Maintain adequate stocks ensuring timely stock rotation.
23. Stock take control.
Prescriptions and prescription moneys:
24. Weekly check prescription endorsements and sort into paid/unpaid by doctor.
25. Weekly cashing up prescription money, balancing and recording then given to finance team in the surgery.
Destruction of drugs:
26. Dealing with return medications from patients
27. Dealing with control medications from patients
28. Dealing with our expired control drug medications with the appropriate officer from Health Authority for destruction.
Dispensing:
29. Overseeing/checking colleagues dispensing
30. Taking prescription request via telephone, online or over the counter.
31. Dispensing acute medications
32. Dispensing, labelling prescriptions as per protocol.
Other
33. Support Practice in achieving full compliance and achievement of the annual DSQS scheme including the completion of the required numbers of DRUMS and support the identification, completion, analysis and reporting of the audit.
34. Ensure that Significant Events and near misses relating to dispensing service are identified, recorded, and discussed with the team leader or practice manager.
35. To safeguard the health, well-being, and safety of the patients we work with, some of whom maybe classed as vulnerable people or adults at risk. In the event of a risk to a Patient becoming apparent or if concerns arise about a vulnerable persons welfare, to immediately report these concerns in line with the appropriate policy and procedure.
NB. in addition to these responsibilities, employees are required to carry out such other duties as may be reasonably required. Lakeside Healthcare reserves the right to vary this job description from time to time in line with business needs.
Person Specification
Qualifications
Essential
36. Good Standard of Education
37. NVQ2 Dispensing
Experience
Essential
38. Customer Service Skills
39. Experience working as a dispenser within a GP Surgery
40. Experience of working in a busy & multi-functional team
Desirable
41. Knowledge of using SystmOne (Clinical Database)
42. A minimum of three years experience in a customer facing environment
43. Experience of handling confidential information and data