Business Account Manager - John Lewis, Southampton
Salary £27,000 - £29,000 (depending on qualifications), plus uncapped commission and quarterly bonus
We are the number 1 professional skincare brand globally and we are passionate about bringing everyone skin confidence. At Dermalogica, we are on a mission to change and revolutionise this industry through our three pillars: Education, Personalisation, and Human Touch. Do you dream of being part of this industry-changing movement? If so, we are looking for inspirational top talent to be part of something special.
Do you want to be part of our tribe? ……. Keep reading!
A Dermalogica Business Account Manager is at the true heart of where results happen in our business. Based on the shop floor with your team, you are responsible for embodying our mission of empowering and educating all our customers to achieve their best skin possible. You will drive new business opportunities and encourage your team to think outside the box and help them excel.
The responsibilities of the Business Account Manager…. Could this be you?
1. Guide customers through a journey that includes advising, listening, and connecting with them throughout every touchpoint. We aim to wow our customers with a personalized experience and enable them to fall in love with their skincare journey.
2. Set up every service as a skincare programme comprising both treatment and homecare to achieve goals. Create a partnership by sharing your treatment plan with customers, educating them, and linking recommended homecare.
3. Drive retail growth month on month through motivating and supporting the team, thinking outside the box with new inspiring event ideas, and exceeding all location targets and KPIs.
4. Organize in-store events with both on-counter activity and masterclasses, ensuring all events are fully booked.
5. Be a role model and perform all services to the highest standard. Assist the District Sales & Education Manager and Retail Training Manager with on-counter training relating to new innovations, ensuring your team has the expertise to excel.
6. Comfortable working independently as this is a one-person counter.
7. Follow grooming standards to ensure that you embody Dermalogica every day.
Do you have the below skills?
1. Hold an equivalent Level 3 in Beauty Therapy with Facial Electricals, which is essential for maintaining consistent therapist standards.
2. Have a Level 4 Beauty Therapy qualification, including Microneedling and Chemical Peels. If you do not hold this qualification, Dermalogica will fund this as part of your development, which is worth £3,200.
3. Possess at least 2 years of management experience, ideally within a retail environment.
4. Be an outgoing, creative thinker who can create theatre at the counter to inspire and attract customers.
5. Have a passion for skin health that inspires others.
What is in it for you?
1. Private Health Care with Vitality and Medicash.
2. Life insurance with Legal and General, including Virtual GP with Health365, wellbeing and counselling, and Financial Protection.
3. A 5% pension contribution from the company and access to a pensions advisor.
4. Your birthday off work!
5. 5 paid sick days per year.
6. £70 monthly product allocation.
7. Access to new product innovations before they hit the shelves.
8. 30% off other Unilever Prestige Brands such as Hourglass, Living Proof, Ren, Murad, and Kate Somerville.
9. Access to Unilever Discounts, an online shopping website with discounts on multiple high street brands.
10. The opportunity for growth and progression, with investment in your personal development through our Learning and Development platforms.
11. Treats in the office such as our Free Ice Cream Fridge and regular complimentary skin treatments.
**Please note that candidates must have completed their NVQ 3 or 4 Beauty Therapy qualification, or equivalent, at the time of application and must be able to provide a certificate at the interview.
#LI-EJ1
#J-18808-Ljbffr