The following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: Process in person, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Care navigate patients to the correct service Process incoming and outgoing mail Initiating contact with and responding to, requests from patients, team members and external agencies Process referrals to external agencies such as secondary care using the electronic referral system (ERS) Process inbound letters as requested Process all did not attend (DNA) letters in accordance with current policy Action GP2GP tasks Read code data on the clinical system Photocopy documentation as required File and store records as required Input new and temporary registrations and relevant patient information as required Input data into the patients healthcare records as necessary Scan patient related documentation and attaching scanned documents to patients healthcare records Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team Manage all queries (including administrative queries) as necessary in an efficient manner Carry out system searches as requested Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested Complete opening and closing procedures in accordance with the duty rota Ordering and monitoring of stationery supplies