Post will be based in Caremark Head Office Bangor. Principal responsibilities · Answering all incoming telephone enquiries. · Processing new service user referrals. · Preparing appropriate documentation for Field Care Supervisors. · Permanent allocation of Care & Support Workers to all service user visits and ensuring all visits are covered. · Maintaining computer systems up to date at all times. · Ensuring all customer and Care & Support Worker documentation and electronic records are kept up to date at all times. · To work closely with the Field Care Supervisors. · To ensure compliance with all office systems and procedures. · Production of reports and management information as required. Additional Information: Essential: Good communication skills, good knowledge of use of Microsoft Office packages, ability to work under pressure, excellent organisation skills. Desirable: Experience within the care industry, experience in developing rotas. Knowledge of the North Down area. Closing Date: 29th November 2024