Senior Service Advisor - Nottingham
About the Company: Our fantastic client, a family-owned and run business for over a century, is looking to add a new Senior Service Advisor to their team. The Group now operates out of 14 full-service dealerships spanning across the East Midlands, West Midlands, North Wales, Cambridgeshire, Leicestershire, Derbyshire, Nottinghamshire, Staffordshire, and South Yorkshire.
Contract Type: Permanent
Salary: £27,000
Working Hours: 08:30am – 5:00pm Monday to Friday (40 Basic Weekly Hours plus 1 Saturday per month)
Senior Service Advisor Responsibilities: This is an excellent opportunity for an experienced Service Advisor to join a successful brand and exciting dealer group. The successful candidate will be given training and progression opportunities.
* Preparing job cards & raising invoices in line with works carried out & manufacturer guidelines using Kerridge DMS system, and outside customer authorisation platforms.
* Answering the telephone & dealing with customer enquiries.
* Dealing with customer enquiries on the Service Reception counter.
* Liaising with the team of technicians.
* Managing the shifts work load in accordance with customer expectations.
* Managing service bookings on a day-to-day basis.
* Liaising with Subcontractors to arrange works and chasing when required.
* Keeping customers up to date with requests, costs, and authorisations.
* Completing estimates accurately, clearly, and quickly.
* Taking service department bookings ensuring efficient workshop loading, whilst attending to all customer requirements in an efficient manner.
Employee Benefits:
* 22 days annual leave PLUS statutory holidays.
* Paid Overtime.
* Increased holiday entitlement with length of service.
* Recruitment incentive awards - employee referral scheme.
* Healthcare scheme.
* Cycle to work scheme.
If you are a Service Advisor with knowledge of the automotive industry, please apply or give me a call for a confidential chat.
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