Vacancy: Apprentice Customer Excellence Advisor
This is a permanent vacancy that will close in 13 days at 23:59 BST.
The vacancy
* Position: Apprentice Customer Excellence Advisor
* Type: Fixed term for the duration of the Apprenticeship
* Hours: 37.5 hours per week
* Location: Newcastle-under-Lyme
* Starting rate: £7.55 per hour
Are you passionate about people? Are you looking for an opportunity to develop your career and gain qualifications in Customer Service? If you care about delivering a high level of service and have the right skills, we want to hear from you!
We pride ourselves on offering high-quality Customer Service Excellence across various communication channels, including face-to-face, telephone, Web chat, and Facebook.
We provide comprehensive training and support through a dedicated training buddy, along with many colleague benefits. If you want to train with the best to deliver a bespoke customer experience, apply today.
Ideal candidate qualities include:
* A passion for providing exceptional customer service
* Excellent written and verbal communication skills
* Confidence in navigating multiple PC-based in-house systems during calls
* Experience with social media and Web chat
* A friendly, confident telephone manner
* Strong problem-solving skills and effective communication
* A history of achieving objectives
* A professional, smart appearance
* A positive, enthusiastic attitude
* Commitment to improving service quality
* Experience handling complaints or escalated queries (training available)
* Respect for sensitive information and confidentiality
* A people-first approach to customer needs
You must be flexible to work shifts on a 4-week rota between 8:00 am and 5:00 pm, Monday to Friday.
For an informal discussion, contact Cat Mills, Customer Excellence Manager, at 01782 635200.
Closing date: Sunday, 11th May 2025
This role is subject to a basic DBS check
Who we are
Aspire Housing is a leading housing provider, property developer, and place shaper based in Newcastle-under-Lyme. Established in July 2000, we own and manage over 9,000 homes and support around 19,000 customers across Staffordshire and Cheshire. Our profits are reinvested into building new homes, revitalizing communities, and supporting services that transform lives.
Our ethos is "Putting People First," focusing on delivering safe, decent homes and excellent housing services through our talented team. We embrace our values—championing the customer, building togetherness, and maintaining professionalism—which are central to our work and culture.
Work-life balance
We believe that quality time outside work is vital for employee satisfaction. We promote flexible working arrangements to balance business needs with individual preferences.
Learning and development
We are committed to developing our employees through our e-learning academy, offering programs across leadership, management, operations, and customer service. We also run campaigns like Dementia awareness training to support our community and improve services.
We value our people
To attract the best talent, we offer competitive salaries aligned with market rates, along with benefits such as generous annual leave, saving schemes, pensions, child-care vouchers, health cash plans, and cycle-to-work schemes.
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