Job Title: Repairs Call Handler Location: Norwich Start Date: As soon as possible. Duration: Commencing on a temporary basis for 12 weeks then moving on to a permanent contract Job Type: Full-time, 37 hours per week Working Hours: Monday to Friday 9:00 AM – 5:00 PM or 8:00 AM – 4:00 PM (alternating shifts) 30 minutes lunch break FREE parking Job Description: We are seeking a dedicated and detail-oriented Repairs Call Handler to join our team on a temporary to permanent basis. The successful candidate will be responsible for handling various tasks to support the Repairs & Diagnostics Operations, ensuring efficiency and accuracy in all processes. Key Responsibilities: Receiving inbound calls from customers reporting a fault Logging the fault on the database and coordinating contracts internal and external to resolve issue Assist in the processing information and updating databases Replying to email enquires and updating customers on the status if their issue Coordinating diaries with customers and contractors Maintain accurate records and documentation. Ensure compliance with all safety issues are reported. Collaborate with team members to optimise workflow and productivity. Perform other related duties as assigned. Qualifications: Strong attention to detail and organizational skills. Ability to work independently and as part of a team. Excellent communication skills and happy in a high volume call handling role Previous experience in a similar role is preferred but not required. Benefits: Competitive salary Opportunities for professional development Supportive and collaborative work environment Permanent opportunity If you are a motivated individual with a keen interest in diagnostics and a commitment to excellence, we encourage you to apply online or contact Maxine or Andrea at Reed Norwich for further information.