We are seeking a dynamic and experienced Franchise Launch Support Manager to join our team. In this role, you will be responsible for overseeing the successful launch of new franchise locations, ensuring that each new store meets our high standards of quality and customer service. You will work closely with franchisees, providing them with the guidance and support needed to achieve operational excellence from day one. Support stores through the Epos go Live training program Support stores through the Off Site training program Complete Closure visits in stores going through the transition process Support & manage the Store Launch process collectively with property Store Launch manager Ensure that the store is trading legally throughout the process I take accountability for the new store I am involved in and ensure that they open on time and with highest retail standards Ensure that the Franchisee has been `signed off` on EPOS training program Ensure that the store has access to all training guides & information Ensure all signed training documents are returned to the office Ensure that Franchise store complies with the One Stop WOWs as per the Operating manual guidelines I support my stores through the transition process and review their training progress at each visit Work cross functionally with all Franchise functions to ensure a smooth transition Give honest feedback to my line manager about my stores & celebrate success I feedback to the SLSM & BDM about any legal issues or concerns that need to be addressed with the Franchisee I am seen as a role model and `go to` person for Franchisee`s throughout the process for them I share best practise and knowledge with my colleagues I am always professional and an ambassador for the business I attend quarterly team meetings and attend training courses relevant to my job role I have a flexible approach to my working pattern and work closely with the SLSM and my team to do this I manage & conduct work activities in such a way as to ensure the safety, health & welfare at work of all colleagues & customers Technical Skills Pc Literate Epos Super User Specialist in Stock Management Team building Effective training & coaching skills H & S Aware Decision making Qualifications Good standard of secondary education Numerate and literate Basic Food & Hygiene