Branch and Greyhound (dog) Welfare Officer
Greyhound Trust
Location: Horley
Hours: Full time - 37.5 hours per week
Contract Type: Permanent
Closing Date: 31st January 2025
How to Apply: YOU MUST submit a covering letter, clearly evidencing your skill, experience and knowledge to complete this job. If you do not submit this covering letter plus a CV, you will automatically be REJECTED. Visit Indeed to apply.
Role Overview
You will be a key member of the Branch support and Greyhound welfare team, dedicated to supporting our Branches and ensuring a high level of support and guidance. You will lead on Branch development, support and compliance; this role is pivotal to the success of Branch homing operations. You will need an excellent balance between supporting and managing and getting actively involved in operations as required.
As a Branch Development Officer, you will be accountable for the development and growth of Greyhound Trust Branches, focusing on efficiencies and impact, with the ultimate aim of homing more retired racing greyhounds through effective support, development and management of Greyhound Trust Branches. You will have a solution-driven approach, ideally having experience of working with volunteers, and you will also have strong interpersonal skills and the ability to engage with multiple stakeholders across the charity.
Key Responsibilities:
1. Implementing the Greyhound Trust’s Homing and Welfare strategy, maximising all potential homing opportunities for the Greyhound Trust through Branch activity.
2. Ensuring Branch compliance across all key areas of Branch activity as required by Greyhound Trust: Financial, Brand and Communications, Homing (kennelling and welfare), Fundraising and general charitable compliance.
3. Creation of Branch development plans, taking responsibility for their delivery, ensuring a 360-degree view of Branch operations for maximum impact.
4. Ensuring Branch growth, sustainability and greyhound homing excellence.
Detailed Responsibilities:
* Implement standards of best practice relevant to Greyhound Trust Branch activity, considering all Departmental expectations relating to Branch activity and compliance.
* Act as the first point of contact for Branches to access information/support/resources needed to run their Branch effectively.
* Facilitate Branch progress against their action plans to improve and strengthen the Branch (volunteers, homing activity, fundraising, welfare compliance, financial compliance, etc.).
* Provide tangible and reportable compliance reports for all key areas of Branch activity: Homing, Brand compliance, Financial Compliance, etc. on a monthly, quarterly, and annual basis as required.
* Ensure all Branch non-compliance is fully addressed, with Branches being supported to move from non-compliance to compliance.
* Take full responsibility for rolling out all relevant standards, policies, and procedures relating to Branch operations across the branch network.
* Develop a culture of creativity and positivity across the Branch network, ensuring a proactive approach to collaborative work.
* Deliver training, advice and support to branches and volunteers on all Branch activity, ensuring compliance with Greyhound Trust requirements.
* Focus on resolution and remedial action relating to Branch complaints, facilitating conflict resolution where required.
Skills and Experience Required:
* Ability to support the delivery of high standards of welfare and animal-related homing activity.
* Proven experience of business/charity support and development.
* Clear understanding of operational budgets and expenditure.
* Experience of setting objectives and goals, with the ability to turn these into SMART action plans.
* Experience with relevant office packages and ability to manage relevant databases and CRM systems.
* Experience of volunteer engagement and management.
* Experience of compliance and/or internal organisational assessment.
You Will Be:
* A strong communicator with the ability to convey information engagingly.
* Professional, proactive, positive, and enthusiastic, with a strong work ethic.
* A multi-tasker who values the organisational setup of a strong volunteer base.
* Curious and inquisitive, able to work across departments for a joined-up approach.
* Committed to delivering high standards of Branch engagement, support, and compliance.
* Able to assess risk and deal with complex Branch issues in various areas.
* Enthusiastic and empathetic to the vision, mission, and values of the Greyhound Trust.
This post and its role requirements will evolve with the needs of the charity and should not be seen as an exhaustive list of responsibilities. Additional tasks may be reasonably requested by your Line Manager and Senior colleagues.
You will need to hold a full valid UK driving licence, with travel, overnight stays, and some weekend and evening work as part of this role.
Shift and Schedule
* Weekend availability
* Monday to Friday
Location
* Free parking
* On-site parking
To apply for the role, visit the Indeed website where the vacancy is posted.
YOU MUST submit a covering letter, clearly evidencing your skill, experience and knowledge to complete this job. If you do not submit this covering letter plus a CV, you will automatically be REJECTED.
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