JOB OVERVIEW
We have a fantastic new job opportunity for an IT Helpdesk Technician / Technical Support Engineerwho has some experience handling first line / service desk tickets and good troubleshooting skills with a logical approach to handling support requests.
Working as the IT Helpdesk Technician / Technical Support Engineer you will join the Service Desk Team in providing direct support to the 400+ office staff and remote users.
As the IT Helpdesk Technician / Technical Support Engineer you will provide remote and deskside support which will involve logging tickets, configuring hardware and software and troubleshooting PC and Laptop issues.
Tickets are resolved through in-person technology management, phone and ticket system methods of support.
ABOUT THE COMPANY
The Company is a leading supplier of agronomy advice, seed, crop protection products and precision farming services. Working in partnership with arable, fruit, vegetable, horticultural and amenity sectors, the Company is committed to helping customers manage their businesses more efficiently and more profitably. They are dedicated to the company purpose - releasing agronomic potential.
With roots originating more than 60 years ago, the Company offers a unique blend of local experience, research-based expertise, customer-based knowledge and trusted relationships; practicing values of honesty, integrity and fairness across all aspects of the business.
The Company also embraces care for the wider environment, with an understanding of the important role now played by all those who manage the land, through a range of dedicated initiatives.
APPLY TODAY
If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.
DUTIES
Your duties as the IT Helpdesk Technician / Technical Support Engineer include:
1. Support remote and office -based workers with daily IT issues and faults
2. Office / Depot technology ( printing, meeting rooms, LAN etc)
3. Print services (office/depot and home)
4. End user hardware lifecycle (procurement, provision, asset management, disposal)
5. User management (joiners, leavers, movers)
6. Desktop operating system lifecycle
7. Office 365 and other core apps
8. Software provision and licence management
9. Mobile device management
10. Mobile and Fixed Voice
11. Configure, build and ship IT hardware to replace faulty units or for new starters
12. Assist in the tracking of hardware and software assets
13. Responsible for (as part of team) responding to IT Help desk tickets
14. Handling user support queries (including 1st line support)
15. Providing seasonal helpdesk cover from 6am to 5pm on a rota basis
16. Maintain security and confidentiality at all times
CANDIDATE REQUIREMENTS
The right candidate for the position will have a keen interest in IT and technology, awareness of current IT trends and best practices as well as a familiarity with the following systems:
17. Windows 10/11, Windows Server, iOS and Android
18. Active Directory
19. Microsoft 365
20. Hardware fault diagnosis
21. Hardware system building
22. Basic IT purchasing
23. Asset management
24. Multifactor authentication methods
25. Cloud services
COMPANY BENEFITS
26. Competitive Salary
27. Annual bonus
28. 25 days annual leave plus 8 days bank holidays
29. Private healthcare
30. Pension scheme including salary sacrifice option
31. TELUS Health (Formerly LifeWorks) employee assistance programme
32. Bike to work
33. Company eye care
34. Employee discounts
35. Continuous personal development opportunities