Job Description
Technology Manager - Liverpool (On-site)
Harvey Nash is currently recruiting for an exciting permanent role with a thriving client of ours in the retail industry, they are currently experiencing rapid growth and are on the lookout for an innovative technology manager to come in and shape the direction of IT.
It is a excellent role for an enthusiastic leader to deliver end user computing (EUC), application, and IT infrastructure services that ensure an excellent experience for our colleagues, alongside the delivery of projects as part of our technology road map.
Key Responsibilities:
* Enhance Technology Experience: Optimise the technology experience for colleagues by improving applications, EUC, and other technologies. Implement and deliver technologies selected by the leadership team.
* Network and System Infrastructure: Develop, maintain, and document network architecture and system infrastructure to meet the organisation's needs, ensuring scalability as the company grows. Deliver in line with industry best practices.
* Project Management: Manage technology projects, ensuring they are completed on time and within scope. Effectively manage change control and escalations.
* Service Delivery: Manage technology service delivery, implementing agreed improvements over time and reporting on the services delivered. Manage demand and relationships with senior internal stakeholders.
* Technology Ambassador: Act as an ambassador for technology change within the organisation, helping colleagues engage with new and existing technologies.
* Team Development: Build, develop, and performance manage the Technology Team. Work collaboratively and effectively with other members of the management team.
* Supplier Management: Manage technology suppliers to deliver excellent services and solutions cost-effectively. This includes budget management and outsourced IT provision (eg, MSP and application support partners).
* Technology Governance: Protect the organisation through proactive technology governance by reducing technology risk, improving IT security, increasing resilience, and championing data privacy controls.
* Hands-On Delivery: Provide hands-on delivery until the team grows.
Knowledge, skills & experience:
* Experience in fashion, E-commerce, or retail environments.
* Proven track record in implementing technology projects and delivering effective solutions.
* Experience delivering application, infrastructure, Microsoft technology stack, and EUC projects.
* IT management experience within rapid growth businesses, providing incident management, problem resolution, maintenance, and change management services.
* Experience building, developing, and performance managing Technology Teams.
* Experience improving cyber security and reducing technology risks.
* Experience managing IT budgets.
* Proactive technology service delivery.
* Plan, organise, and deliver change in a timely manner through technology change and service delivery.
* Help colleagues be efficient and effective through the use of technology, including support, training, and influencing.
* Drive results from technology suppliers.
Technology Manager - Liverpool (On-site)