As a team we are passionate about our people - we aim to create an environment that supports our colleagues to thrive, develop and progress.
We are looking for several NHS Pensions Customer Administrators to join our team and carry out vital work that will support the NHS Pensions Service - could this be you?
Service Area: NHS Pension Service
Job Title: Pensions Customer Administrator
Band: Anticipated Band 3
Location: Hybrid - Newcastle - NE1 6SN
Full Time: 37.5 Hours a week
Pay: £12.31 per hour
Job Purpose
Deliver excellent customer service to internal and external customers. Handle inquiries across various media, manage multiple workstreams, process casework accurately, and apply regulations and policies in decision-making. Adapt to shifting priorities to meet customer demands while maintaining high communication and organizational skills.
Key Responsibilities
1. Handle customer inquiries promptly across various channels, ensuring quality and compliance.
2. Use knowledge to resolve queries, escalating as needed.
3. Provide tailored guidance on pension-related services.
4. Process standard and non-standard casework using appropriate guides and systems.
5. Maintain expertise in multiple pension areas and stay updated on changes.
6. Ensure accurate data recording and c...