About Pivotal
Pivotal is a leading provider of sustainable homes for vulnerable people. We work closely with local authorities and other relevant commissioners, such as the NHS, to deliver high-quality services that meet the needs of our customers.
Our Mission
We are passionate about helping others to utilise their strengths and achieve their goals. Our purpose is to do more good for more people, and we strive to live by our values of being passionate, caring, and creative.
What We Offer
* Pension scheme and company sickness scheme
* Fixed hour contract with a regular shift pattern (days to be discussed at interview)
* A comprehensive training and induction program
* Opportunities for progression within a rapidly growing company
* Perkbox - access to over 200 discounts, offers, and free services
* Simply health cover after 3 months service
* 25 days holiday plus bank holidays and 1 extra day for each year's service up to a maximum of 5 extra days pro rata for part-time hours
Key Responsibilities
1. To ensure that all housing management functions, including voids and lettings, rent and service charge arrears, anti-social behaviour, and other tenancy breaches, health and safety, and fire checks, and repairs and maintenance are carried out to a high standard and in a timely fashion.
2. To ensure that all compliance checks, i.e., gas, legionella, etc., are completed by their due date, and that the relevant certification is received and uploaded appropriately.
3. To facilitate property access for contractors as required.
4. Maintain a property inventory and replenish any items as required.
5. To ensure that properties are ready to let as soon as possible after they are void.
6. Ensure that safeguarding incidents, accidents, and near misses are reported and responded to appropriately.
7. To monitor and review CCTV footage where appropriate.
8. To review maintenance works carried out in properties, confirm completion, and report any quality issues to the Area Housing Manager.
9. To assist the Area Housing Manager in preparing a case for Court in relation to tenancy breach.
10. To be a point of contact for and promote positive relationships within local communities.
11. Collect rents and service charges and respond appropriately to any arrears.
12. Work alongside the Compliance and Maintenance Officer to ensure that all responsive repairs are completed, and that properties are maintained to a high standard.
13. Ensure that any health and safety concerns are addressed immediately.
14. To carry out housing management functions in line with contracts / SLA's / partnership agreements.
15. To ensure that sign-ups are completed at the earliest opportunity and that all associated paperwork is completed and returned to the relevant teams.
16. To participate in stakeholder meetings providing feedback to teams and other managers as appropriate.
17. To ensure that all paperwork relating to Housing Benefit claims is completed either at sign-up or at the earliest opportunity afterwards. To report to the Area Housing Manager any concerns with Housing Benefit claims.
Requirements
* Experience of working with and supporting vulnerable people
* Housing management experience is absolutely essential in order to fulfill this role
* Desirable Experience of working with those experiencing addiction and/or poor mental health
* You must also have a full driving license and access to a car with business cover on your insurance
Benefits
* Company pension
* Sick pay
* Store discount