Are you an experienced income management professional with a strong understanding of housing legislation and welfare benefits? A Housing Association in East London are looking for a Income Officer to join their team on a contract basis.
Key Responsibilities:
* Manage a portfolio of properties, ensuring rental income is maximized.
* Provide excellent customer service while assisting tenants with rent arrears and income recovery.
* Work closely with external agencies, including debt advice services and law centres.
* Conduct home visits, process legal actions, and attend evictions when necessary.
* Support tenants transitioning to Universal Credit and ensure timely income collection.
* Collaborate with internal teams to improve tenant satisfaction and retention.
What We’re Looking For:
* Strong knowledge of income recovery in a housing environment.
* Experience in handling rent arrears, legal processes, and Universal Credit claims.
* Excellent communication and customer service skills.
* Ability to work both independently and as part of a team.
Contract Details:
* Location: London | Hybrid
* Interviews: Week commencing 17th February
If you have the expertise and passion to support tenants while ensuring rental income stability, I'd love to hear from you