Ensuring processes needed for the Quality Management System are established, implemented and maintained. Collating and analysing data relating to the performance of the Quality Management System. Analysing non conformities within departments and dealing with corrective, preventative and root cause analysis where appropriate. Reporting to the Quality Managers and Lead Quality Manager on the performance of the Quality Management System and any need for improvement. Ensuring the promotion of awareness of user requirements throughout BSPS. Contribute to the audit schedules within BSPS and make relevant changes on policies where appropriate. Ensure that the Health & Safety requirements as part of any relevant accreditation or regulatory standards for BSPS, including current legislation on COSHH, Manual Handling, are adhered to. To be responsible for updating policies and procedures as appropriate and to monitor and audit these to ensure that they are carried out at all times. To investigate and report any complaints, accidents / incidents and provide written reports as and when required as requested by the Lead Quality Manager. To ensure that quality procedures are carried out and their effectiveness monitored. Ensure adequate checks and quality assurance of all specimens processed through the departments of BSPS.